- respond to customer inquiries and provide prompt, friendly, and accurate assistance via various communication channels (phone, email, chat)
- troubleshoot and resolve customer issues by identifying the root cause and implementing effective solutions
- perform manual data input tasks to ensure accurate and up-to-date information in our systems
- manage identity and access for customers, ensuring proper permissions and security protocols are followed
- work early shifts (4 am GMT+2) as part of a rotating schedule to provide support during different time zones
- write clear and concise user and product documentation to assist customers in utilizing our offerings effectively
- collaborate with cross-functional teams to resolve complex customer issues and escalate when necessary
- continuously strive for customer satisfaction by exceeding expectations and delivering exceptional service
- high school diploma or equivalent. Bachelor's degree in a related field is a plus
- excellent written and verbal communication skills in English and Polish (C1 level or equivalent)
- familiarity with support tools and software, such as ticketing systems and knowledge bases
- ability to explain technical concepts to non-technical individuals or business users
- strong attention to detail, ensuring accuracy in data input and documentation
- demonstrated proactivity in problem-solving and ability to work independently
- active listening skills to understand customer needs and provide appropriate solutions
- ability to remain calm and composed under pressure, maintaining professionalism in challenging situations
- get your body in good shape with a Medicover Sport card and healthcare with a Allianz package (including a Worksmile cafeteria system)
- work when and from where you want – go 100% remote, hybrid form or rock the office life (Wrocław)
- speaking of the office – it's nice, has coffee, sweets, fruits, and a place to rest,
- push your boundaries by working on interesting and diverse projects from all around the world,
- make the most of the opportunity to self-develop, gain and share knowledge – you grow as we grow
- have a real say in what's happening in the company – we believe anyone can lead the way,
- we don't have dress codes or job titles, so no shirts and ties (unless you want to)
- you send your application
- after initial amazement caused by your stunning set of qualities, we proceed to reach out for a short adjustment call (30 min)
- next station – technical interview. You'll get to know more about us and how great you'll fit in min)
- last but definitely not least – you'll meet up with a Hiring Manager to talk about you career path – the experience you both have and want to collect. We'll get to verify whether our company is the perfect fit for your development min)
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Junior IT Support Specialist - -, Kraków, Polska - TISA Group (TISA&hero/dot)
Opis
Finally, you're here - you can stop searching.
Technologies change, careers change, you change - so why should your job be boring and static? Take the chance to work on projects from various industries with a place to experiment, or help us develop our very own digital products. Either way – expand your knowledge on the art of coding.
What we put on the table is a stack of the top-drawer technologies, and it's up to you to show us that you know how to put them to use. At TISA&hero/dot we approach development with surgical precision, supplying nothing but the very highest quality of code.
What your duties are?
What the ideal Candidate should have?
What you can expect?
What is our usual recruitment process?
Remember
You don't have to meet all the conditions to be the perfect candidate.
For us, it is more important who you are and who you want to become We are not looking for machines This is not the "Matrix" It's "Star Wars" => May the force be with you Always :)
So don't waste Your time and submit your CV
We're waiting for you
