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    IT Support Specialist - Kraków, Polska - CANPACK

    CANPACK
    CANPACK Kraków, Polska

    2 dni temu

    Default job background
    W pełnym wymiarze godzin
    Opis

    Key responsibilities:

    • Ongoing technical support for end users, as the first and second level of support, in particular:
    • Solving hardware and application problems on workstations, video-conferences, TVs, printers, and mobile phones, etc.
    • Resolving network-related problems, such as connectivity issues and access to network resources.
    • Repair of computer hardware
    • Employee training in the use of utility applications operating in the Group
    • Preparation of computer equipment for the end user
    • Registering and handling service requests with use of ITSM tools
    • Collaborating with other IT teams to solve more complex issues.
    • Forwarding reports to the Third Support Level
    • Implementation of solutions provided by the Third Support Level
    • Introducing changes in the configuration and modernization of elements included in the IT technical infrastructure
    • Monitoring and maintaining computer hardware (computers, printers, mobile phones, video conferencing terminals, UPS power supplies) and performing software updates on workstations.
    • Acting as the next level of escalation for pending or escalating service calls
    • Providing opinions on repair, modernization, decommissioning, and procurement of computer hardware and software.
    • Creating and updating technical documentation.
    • Deepening knowledge of new hardware and application solutions emerging in the IT market.
    • Maintaining detailed records of computer equipment and installed software.
    • Cooperating with suppliers and service technicians of hardware and software manufacturers regarding service agreements and warranties.
    • Participating in IT projects.
    • Working closely with other IT departments.

    Expectations:

    • Higher education in IT or related field.
    • Minimum 1-2 years of experience in a similar position.
    • Very good knowledge of Microsoft operating systems and popular applications/related solutions.
    • Familiarity with Microsoft solutions such as Windows 7/10/11, SCCM, and O365 would be an additional advantage.
    • Knowledge of Android and iOS systems with MDM technology.
    • Familiarity with personal and portable computer architecture
    • Basic knowledge of computer networks
    • Strong problem-solving skills
    • Multitasking ability and working well under time pressure and stress
    • For working with Polish and English-speaking users, Polish and English language proficiency - minimum B2 level in both speaking and writing.

    We offer:

    • 1-year contract
    • An opportunity to work in a successful, internationally growing company
    • Real influence on company results and development
    • A wonderful and friendly work culture and environment
    • Private medical care for your well-being
    • Retirement plan, insurance plan, and an attractive annual bonus based on performance
    • The possibility of working in a hybrid model: 1/2 day remote work, 3/4 days in the office
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