- Assist Customers with their technical and operational queries & problems related to Cornerstone Products via email, ticketing system and phone
- Ensure that all incidents owned are followed through to resolution, whilst keeping the customer fully informed of progress
- Ensure that all incidents are accurately and responded to / resolved within operational Service Level Agreements
- Resolve Customers' issues where possible otherwise provide the relevant information & analysis for further Support levels
- Participate in testing of new functionalities and other activities leading to better customer experience in collaboration with teams internally
- Collaborate with other technical teams on case resolution
- Fluency in written and spoken English
- Experience in Customer Support
- Excellent written and verbal communication skills as well as active listening skills
- Flexibility, ability to change priorities quickly and capacity to handle multiple tasks
- Analytical and technical skills
- Effective time management skills
- Knowledge of SQL, SSO, Networking or API's
- Experience in technical support
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Product Support Specialist - Kraków, Polska - Cornerstone OnDemand
Opis
We're looking for aProduct Support Specialist
This role is HybridCornerstone OnDemand is seeking an English-speaking Product Support Specialist to provide application support for assigned Cornerstone products. The mission is to contribute to the business success of our customers by delivering a world-class support service, providing timely communications and effective issue resolution.
Working hours: 8 hours, flexible between 7 am and 9 pm, based on business needs.
In this role you will...
You've got what it takes if you have...
Nice to have:
Total Rewards:
At Cornerstone, our transparent total rewards program is based on three core tenets: equitable pay, market dynamic research, and skill-based appraisal.
In Krakow Office, The base salary range for this position is: PLN. If you work outside of Krakow Office, the salary range may be different and will be applicable to your country, currency and market.
In addition to competitive base pay, the compensation package for this role may include other incentives like bonus or commission, along with a generous benefits package.
Where an individual's pay falls within the range is determined by factors including, but not limited to, job-related skills, experience, and relevant education or training.
