- providing service plans to our clients to cover all relevant business and technical services
- monitoring service delivery and identifying appropriate business and technical solutions, acting as an escalation point
- effective communication with Clients, Team Leaders as well as project teams
- leading our service delivery team and ensuring team's processes and tasks are carried efficiently
- identifying and implementation of new business optimization methods
- service reporting and presenting it to key stakeholders
- minimum 5 years of service & team management experience
- strong services-oriented attitude
- knowledge of software development process
- process optimization skills
- passion about people and leadership
- good business communication skills
- good command of English (a must)
- full working proficiency in Polish (a must)
- ready for a hybrid work (a must)
- ITIL Service Operation Certificate
- interesting and large IT projects – both local and international – in a range of industries (insurance, banking, telecommunications, manufacturing)
- opportunity to work among the best system integration experts (you can ask them for advice every time you have a problem and... they like it)
- flexible working hours (the real one – it's up to you if you prefer to start at work at 7 AM or 1 PM)
- remote-friendly workplace (... or you can work from the office if you prefer)
- sports subscription (Multisport – our company pays 80%)
- psychological care (anonymously by Wellbee)
- medical package (private healthcare for you and your family as well)
- employee referral program (if you know what we mean... $$$)
- English courses (with a native speaker and SuperMemo App)
- unlimited and free audiobook subscription (yeah)
- fruits, snacks and coffee (in case you'd prefer to work in the office)
- #turlanie - regular board games evenings (it's an employee initiative)
- Integration parties every season ("jajeczko", - Easter Party, Savangarden Party, Savangard Off-Side, Savangard X-Mas), because we are integration specialists ;)
- CV Review- we already have your application. You should receive a confirmation email from us. Recruiter responsible for this recruitment process checks your CV. Now you just have to wait for us to call you.
- Screening call with Ola, our Recruiter - just to get to know you a little better. All we need is a few minutes of your time and a few answers like your motivation and expectations.
- Interview - after Hiring Manager reviews your profile we'll invite you to meet us in person (online). Meeting is held by our CTO and your Recruiter.
- Decision - within 2 weeks time after your interview we'll get back to you with our decision
- Ta-daWelcome on board :)
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IT Service Manager - Warsaw, Polska - Savangard
Opis
Job description
We are a software house full of professional, extremely talented people, ready to jump into any project and give their best. Integration, business processes automation and applications development are our bread and butter, something that makes us stand out from the competition. We provide our clients with the best solutions proven by almost 20 years of experience in IT system integration based on SOA and ESB. Consistent development of our team combined with qualification and skills growth enables us to offer top quality services, solve our clients' problems and bring their ideas to life.
We are looking for ITService Manager who will take care of all service management areas to ensure success of delivered projects
Location: Warsaw/remote
Employment Type: Permanent (UoP, B2B)
Working hours: Full time
You will be responsible for:
We want you on board if you have:
Nice to have:
Savangard's biggest assets are people who make the company what it is. Bearing that in mind we are constantly developing skills of our employees (certifications, workshops, training courses, conferences). We strive to give our employees an opportunity to developer any kind of initiative and expand their know-how.
Besides that we offer:
Curious what opportunities we can offer you? Willing to share knowledge and experience and learn new things?
Apply and get to know us better Our projects (and clients) are waiting for you :)
An overview of how you join our company:
Użytkownicy zawodu IT Service Manager w Warsaw
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Natalia Prusik
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Milan Sachani
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May Zaarour
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Kuldeep Singh
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Marek Filipiak
Fortune favors the brave