Marek Filipiak

I am a confident, enthusiastic and highly self-motivated person. I possess excellent interpersonal, communication and negotiation skills and the ability to develop and maintain mutually beneficial internal and external relationship. I enjoy being part of a team, as well as managing, motivating and training a large team and thrive in highly pressurized and challenging working environment. I thrive on new challenges and constantly seek opportunities to improve business performance. I believe that customer service takes pride of place and that has shone through my previous and current employment.

August 2021 – current                       Royal Mail (London) 

Victoria; Chelsea, South Kennington, South Lambeth -  MPU Office

                                                                MPU Office Manager

(Employing over 250 people with a staffing budget of £9.7 million per annum Victoria Delivery Office handles some of the most high-profile customers in the country - including Buckingham Palace, 10 Downing Street and The Houses of Parliament)

• Role of MPU Delivery Office Manager created for me personally - tasked with increasing KPI performance, line responsibility for 7 managers and second line responsibility of over 250 staff
• Engaged front line staff into operation resourcing process enabling overtime reduction of 30% through front line’s intricate knowledge of operation along with floor ownership of resourcing direction 
• Introduced 10 week resourcing model giving medium term outlook creating increased resourcing stability, which enabled “head space” for line managers to effectively implement change resulting in positive KPI changes across the score card 
• Developed plans to increase priority products performance from failing target at 85% to achieving target at 98% over the next 3-month period of change. Essential due to high profit margin of products and only area of growth across Royal Mail product line
• Responsible for affective expansion of Sundays delivery operation/network growth   
• Clear line of sight process introduced for sick management enabling 50% reduction in sick leave, enabling £60,000 saving per quarter 
• Successfully deployed and lead the MEV electric vehicles trail for London area alongside with electric charging points installation (fleet of 120 vehicles)      
• Responsible for direct negations with trade Union with regards to revisions activities, which unbale all four delivery offices to bring 20% cost reduction year on year, equating to £350,000 saving over twelve months period

June 2014 – August 2021                  Royal Mail (London) 

Clapham Delivery Office 

Delivery Office Manager 

(Clapham DO ooperates with 49 staff and a budget of £2,6 million per annum, serving one of the world’s most prestigious postcodes - occupying little over a square mile in the heart of London) 

• Managed financial budget and created robust saving plans for the business 
• Responsible for making curial decisions for the business parallel with providing direction, guidance and support to employees and line managers
• Developed internal processes that made the office run at significant efficient level 
• Holding regular employee meetings and negations with the Trade Union
• Tasked with a national team to deliver/create national projects (revisions, development of financial programs - DPP) 
• Delivered regular operating cost saving of 6%, resulting  in cash saving of £120K per annum 
• Conducted recruitment (interviews) for different plants of the business 

June 2013 –  May 2014                      Royal Mail (London) 

Battersea Delivery office

                                                                Line Manager ML4 

• Managing one of largest delivery office in South West London with 120 staff
• Taking lead on major task on operational level including transport 
• Managed significant issues that raised and could affect the operations of the business
• Dealing with customer complaints and other aspect of customer service
• Involved in staff training and coaching

May 2010 – November 2013            Royal Mail (London)

Putney Delivery Office

                                                                Line Manager ML4

• Implemented own ideas for robust clearances, and help improve the postmen’s  attitudes on business policy and acceptable standards of work
• Improved office performance in “quality of service” by reorganising the office structure
• Involved in implementation of cost-cut reduction activities - revision 
• Successfully managed team of over 20 drivers, which resulted in significant reduction in fuel consumption and number of road traffic collision   

October 2009 – March 2010             The Richmond Fellowship – Adult learning Centre (London) 

                                                                Administrator Co-ordinator 

February 2009- October 2009          Bourne off-site solution; Ferguson House, (Pool); Dorset

Translator; operative supervisor 

January 2007- February 2009           BHC Components, (Weymouth); Dorset

                                                                Production operative supervisor 

October 2005- December 2006       Cafe Plum, (London)

                                                                Manager

2011- 2013                                           London Metropolitan University, London

                                                                Achieved: Master Degree in International Business and Marketing

                                                                MA dissertation: Impact and analysis of major factors in direct selling/marketing 

1.                                 Academy of Management – satellite branch at Roehampton University, London

Achieved:Bachelor’s Degree  in Logistic and Management

BA dissertation: Logistics in transport in the aspect of cost optimization at the Royal Mail Group

2006-2007                                            Weymouth College, Dorset

                                                                Achieved: Cambridge Certificate in English language (level 1)

1.                                 QK College, London

Achieved: Cambridge Certificate in English language (Level 2)

1999-2003                                            Technical Commercial College in Dzialdowo, Poland 

Achieved: High school certificate and Diploma in Commerce

                                                                (Class profile: accountancy and economic)