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    Incident And Problem Manager - Warsaw, Polska - Xperi Poland

    Xperi Poland
    Xperi Poland Warsaw, Polska

    1 tydzień temu

    Default job background
    W pełnym wymiarze godzin
    Opis

    Technologies-expected : Jira Confluence responsibilities : Actively manage the processes of Incident and Problem Management across the range of products and services, such that services operate with minimal disruption to the customers and failures are recovered in the shortest possible timeframes.

    Manage Incidents to resolution in distributed environment with involvement of multiple Engineering and Operations Teams in different time zones.

    Identify, resolve and proactively prevent Problems and Incidents.

    Drive RCA to identify root cause and define corrective/preventative action plans (covering people, process and technology elements).

    Track and analyze ticket trends and support statistics to verify against KPIs.


    Actively lead/host Problem Management meetings and MIRs (Major Incident Reviews) with internal and external stakeholders and Senior Leadership Teams to progress and update on Problems.

    Develop and maintain good relationships with internal and external customers by ensuring highest level of service.

    Be available to provide occasional support during remote on-call shifts.

    requirements-expected : Strong IT Problem Management experience.


    Experience working within a 24/7 IT operational environment Experience working with a variety of stakeholders, most importantly, with Senior/Exec and Director level to influence, challenge and empower for change Proven experience delivering continuous service improvements for the business and working towards SLAs (service level agreements) and deadlines Previous Enterprise IT experience with knowledge of a broad suite of IT technologies and environments with ability to perform, analyze and present trends/data Proactive Problem-solving mindset with ability to quickly identify, understand and provide solutions to complex incidents Fluent written and spoken English Proficiency in working with Service Now, Jira and Confluence offered : Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future.


    Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community.

    Great perks, which vary by location and can be site-specific: employee discounts, transportation reimbursements, subsidized cafes and fitness facilities.


    A flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home.


    benefits :
    sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance remote work opportunities flexible working time integration events corporate sports team retirement pension plan corporate library no dress code video games at work coffee / tea drinks parking space for employees leisure zone extra social benefits meal passes christmas gifts employee referral program opportunity to obtain permits and licenses charity initiatives family picnics
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