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    IT Support Field Engineer - Warsaw, Polska - Excis Ltd

    Excis Ltd
    Excis Ltd Warsaw, Polska

    1 tydzień temu

    Default job background
    W pełnym wymiarze godzin
    Opis

    The Field Engineer will be expected totravel to multiple customers at multiple sites as needed for support, dispatchand backfill purposes. The Field Engineer ensures that a company's computersystems work effectively for streamlined operations. They install computerhardware and software, update applications and perform diagnostic tests andmaintenance on computer components. They help people resolve network, hardwareand software issues. Depending on their specialisation and employmentrequirements, Field Engineers can work as full-time within a company and offertechnical support and require to work overtime and weekends to suite theCompany and Customer needs. Site Visit Reports will be submitted to themanagement team once the site visit is complete. The Field Engineer will needto keep a record of his hours using our internal company application software,which must be submitted daily for approval.

  • Provide support forremote sites in and around the Region.
  • After hourson-call support for requested sites.
  • Provide support toother HPIT support teams as needed.
  • Participate inoperational meetings as required
  • LAN and Voice MACDknowledge/skills
  • Maintain and updateexisting network infrastructure. This includes:
  • Adding connectivitybetween labs, offices and network equipment via copper and fibre.
  • Where required, maintain inventory of spare equipment, operating supplies, and cables. This will include creating and/or maintaining spreadsheets and/or other documentation regarding inventory levels
  • Create and maintain accurate documentation regarding site Cabling Support service
  • Send representation to appropriate platform meetings and other meetings that affect the service being supported
  • Hardware Depot/ Hardware Recovery Centre support
  • Loaner equipment management.
  • Parts Ordering and inventory management.
  • Shipping and Receiving management.
  • Provision authentication hardware like active smart cards, Active Keys, and smart card readers for users using HP internal systems.
  • New PC setup, install, re-image and End-user data transfer.
  • System software & hardware support in PC's.
  • Incident management & resolution.
  • Demonstrate leadership in identifying and implementing best practices in the form of process and quality improvements for the services supported. All changes/implementations must be approved by HP prior to being completed.
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