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IT Service Manager
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Manager, Investor Services
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Manager, Investor Services
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Manager in Client Service
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IT Service Manager
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Liquidity Risk, AVP
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Cybersecurity Service Manager - Kraków, Polska - Hsbc Service Delivery
Opis
About-project : Manage the Service Now Product Modules in the areas of ITSM, ITBM, Performance Analytics, CMDB, Business Portfolio, Knowledge Management, Continuous Improvement, Resource / Service Cost Management & Financial Services, and various workflows that the application is comprised.
The role is expected to design and implement the product strategy for cybersecurity and roadmap, provide necessary technical support to team to ensure deliverables confirming to architecture & quality standards.
Act as cybersecurity technical point of contact for Service Now implementations and as the technical lead work closely with the business partners to understand the requirements and translate them to work deliverables from the team members.
responsibilities :
Design and manage the product strategy, building stakeholder buy-in around the plans, commitments, and changes.
Lead & manage Product Roadmap, Governance calls, prepare deck and walkthrough Deck with stakeholders.
Define systems development projects which support the organisation's objectives and plans.
Design components using appropriate modelling techniques following agreed architectures, design standards, patterns, and methodology.
Identify and evaluate alternative design options and trade-offs.
Monitor and report on the progress of development projects, ensuring that projects are carried out in accordance with agreed architectures, standards, methods, and procedures (including secure software development).
Create multiple design views to address the concerns of the different stakeholders of the architecture and to handle both functional and non-functional requirements.
Manage user experience evaluation of systems, products, or services, to assure that the usability and accessibility requirements have been met, required practice has been followed.
Conduct risk assessment and develop mitigation plans for Service Now services and projects.
requirements-expected : Minimum 10 years of experience in Product / application development with at least 5 years of experience working on Service Now application.
Demonstrated experience building user case processes and workflows.
Ability to transform Business Requirement into Business Process, End to End experience of Service Now -based application design and implementation.
Well versed with class hierarchy, Update set hierarchy, data layer, flows, UI Action /policy, deployment, Integration, SOAP Service, implementation in Service Now.
Strong Core Java development experience.
Application & Infrastructure Architecture (design & development) understanding.
offered :
Competitive salary Annual performance-based bonus Additional bonuses for recognition awards Multisport card Private medical care Life insurance One-time reimbursement of home office set-up (up to 800 PLN)
Corporate parties & events CSR initiatives Nursery discounts Financial support with trainings and education Social fund Flexible working hours Free parking benefits :
sharing the costs of sports activities private medical care sharing the costs of professional training & courses life insurance flexible working time integration events corporate sports team doctor's duty hours in the office retirement pension plan corporate library no dress code video games at work coffee / tea parking space for employees leisure zone extra social benefits employee referral program opportunity to obtain permits and licenses charity initiatives family picnics extra leave
Użytkownicy zawodu Cybersecurity Service Manager w Kraków
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Anastasia Shpegun
UX/UI Designer
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Arjan Hasanbelliu
F&A Service Delivery Manager