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Technical analyst Financial services
6 dni temu
ZEN Kraków, PolskaAre you looking for an opportunity to work in rapidly growing startup that does meaningful work? Or maybe you're tired of the mundane cubicle jobs and want to join a friendly, passionate team with limitless potential? If so, we may be the business for you · Zero effort is our mot ...
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Technical Product manager
1 tydzień temu
SCALO Sp. z o.o. Kraków, PolskaJesteśmy firmą technologiczną. · Realizujemy projekty. Budujemy zespoły. Zapewniamy specjalistów do projektów. · Za pomocą technologii wspieramy wzrost biznesowy naszych Klientów oraz tworzymy przestrzeń do ciągłego rozwoju naszego zespołu. Nasze Center of Excellence skupia najle ...
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Analityk Systemowy
2 dni temu
emagine Polska Domaniewska , Warszawa, Polska W pełnym wymiarze godzinINFORMACJE O PROJEKCIE: · Branża: bankowość · Lokalizacja: 100 % zdalnie lub hybrydowo Warszawa/Kraków · Język projektu: polski, angielski · Stawka: do 155 PLN/H netto + VAT · Współpraca: długoterminowa · Praca przy modernizacji płatności - budowa platformy płatniczej, opierające ...
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Analityk biznesowo-systemowy
2 dni temu
Asseco Poland S.a. Kraków, Polska W pełnym wymiarze godzinTechnologies-expected :SQLBPMNUMLtechnologies-optional :Enterprise ArchitectGitJIRAabout-project :Poszukujemy Analityka Biznesowo-Systemowego, który będzie odpowiadał za analizę wymagań biznesowych kompleksowego systemu informatycznego, pracując z klientem z branży ubezpieczeń sp ...
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Senior Servicenow Developer – Secops
6 dni temu
Cyclad Kraków, Polska W pełnym wymiarze godzinSenior Service Now Developer – Sec Ops Miejsce pracy: Kraków Technologies we use Expected Java Script HTML CSS SCSS SQL About the project Office Location: Kraków Remote work: 100% remote Budget: PLN Net/h + VAT Type of employment: B2 B Project language: English Start date: depend ...
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SAP Solution Architect
3 dni temu
WINGED IT SP Z O O Kraków, PolskaExpected, SAP, SAP HANA, SAP ECCAbout the project, Our client, a leading platform for technology services, connects talent with diverse industry needs. With high internal standards and expertise in future technologies, they provide sustainable solutions in engineering and IT. Ope ...
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MS Power Platform IT Consultant
1 tydzień temu
Michael Page Kraków, PolskaExpected, SAP, Microsoft Power Platform, BPMNAbout the project, Our Client is a well known brand from Retail sector., , Their headcount is working exclusively in Europe. The Group is receiving business awards, leaning into sustainability and carbon neutral products. The organizat ...
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Senior Security Specialist
1 dzień temu
NTIATIVE sp. z o.o. Kraków, PolskaExpected, Microsoft Azure, DefenderOperating system, WindowsAbout the project, We are looking for a Senior Security Specialist who would be responsible for overseeing security for digital infrastructure and support services at Metso. Responsibilities include ensuring compliance w ...
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Senior Backend Engineer
2 tygodnie temu
NTIATIVE sp. z o.o. Kraków, PolskaExpected, Java, Scala, Go, C++, C#About the project, Apptio is a global provider of a SaaS solution across Information Technology, multi-cloud FinOps, and product development., , We are seeking Senior Software Development Engineers for Apptio Poland. The first hires to Apptio Pol ...
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Security Operations Engineer
4 dni temu
Euroclear Kraków, PolskaExpected, Python, YAML, SOAR, Palo Alto XSOAR, Windows ServerOptional, EDR, FirewallsOperating system, Windows, LinuxAbout the project, As a global critical financial infrastructure, the protection of Euroclear information and assets is fundamental to the companys' business. Secu ...
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Integrations Engineer
1 tydzień temu
Michael Page Kraków, PolskaRecruitment for, Our Client is a well known brand from Retail sector. Their headcount is working exclusively in Europe. The Group is receiving business awards, leaning into sustainability and carbon neutral products. The organization is well structured, they plan to grow step by ...
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Threat Detection Engineer
4 dni temu
Euroclear Kraków, PolskaExpected, SplunkOperating system, Windows, LinuxAbout the project, As a global critical financial infrastructure, the protection of Euroclear information and assets is fundamental to the companys' business. Security is at the core of our services, firmly embedded in the managemen ...
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Cloud Security Engineer
4 dni temu
Euroclear Kraków, PolskaExpected, Cloudflare, HTTP, HTTPS, SSL, TLS/mTLS, PythonOptional, Agile, Scrum, DevOpsOperating system, Windows, LinuxAbout the project, As a global critical financial infrastructure, the protection of Euroclear information and assets is fundamental to the companys' business. Sec ...
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Software Engineer
3 dni temu
Tesco Technology Kraków, PolskaExpected, Python, Splunk, Grafana, Apache Spark, Microsoft AzureAbout the project, Our Data Science team are involved in a broad range of projects, spanning across supply chain, logistics, store and online. These include projects in the areas of Operations Optimizations, Commerci ...
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Technical Analyst
3 dni temu
HSBC Service Delivery Sp. z o.o. Kraków, PolskaOperating system, WindowsAbout the project, The Data & Analytics team's vision is to:, · •Help answer complex questions quickly but bringing the right data and insights to the people that need them, · •Build a culture of using data with speed and agility to drive decisions, , T ...
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Cisco Kraków, PolskaOperating system, WindowsYour responsibilities, You will also work alongside some of the industry's brightest minds and receive the support and backing from the #1 Greatest Place to Work in the World. This is a chance to build your career and leverage training, mentoring and expo ...
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Senior Sharepoint Engineer
1 tydzień temu
Cyclad Kraków, PolskaExpected, SharePoint, Microsoft Azure, Power PlatformOperating system, WindowsAbout the project, For our client, an industry leader in the field of technology consulting and digital transformation we are looking for Senior Sharepoint Engineer to designing, developing and maintain ...
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Java Software Developer
2 tygodnie temu
CRIF Sp. z o.o. Kraków, PolskaExpected, Java 8/11, GWT, Spring 4/5 (Core, Boot, Security, Data, Batch), Groovy, DB: MS SQL Server, ElasticSearch, persistence: MyBatis, IntelliJ IDEA, Git, SVN, Maven, Jenkins, Docker/Kubernetes, SonarQube, Fortify, CAST, TrivyOptional, AngularYour responsibilities, Development ...
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PMO (banking)
3 dni temu
emagine sp. z o.o. Kraków, PolskaOperating system, WindowsAbout the project, Industry: banking, Location: Kraków (hybrid, 3 days per week in the office), Renumeration: up to 120zł/h + VAT on B2B, Start: MarchYour responsibilities, Cooperation with the Project Manager in full lifecycle of projects., Managing the ...
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Security Administration Analyst
4 dni temu
Brown Brothers Harriman Kraków, PolskaExpected, Active Directory, Service-nowYour responsibilities, Security Administration:, · • Perform first level ISM user system access requests with a 95% in 48 Hours Service Level Agreement,, · • Administer user systems and data entitlements across multiple platforms and appli ...
Manager, Technical Services - Kraków, Polska - Arista Networks
Opis
Job Description
The Manager, Technical Services role at Arista is responsible for managing a group of the best customer support engineers within Arista's World Class support organization. Arista is committed to building a new team of engineers in Poland to be part of our global support team, with TSEs. (Technical Solutions Engineers) reporting to the manager.
This role requires you to build and lead engineers and ensure that Arista provides the very best of post sales support to our customers. The ideal candidate will have a strong technical background in computer networking,will possess the experience and skills to manage a team of technical experts and is passionate in providing superior customer experience.
Responsibilities
● Build and lead a highly effective and technical support team with a customer-first mindset
● Lead the team in supporting Arista's Cloud Networking Data Center and campus-based
networking products and solutions
● Manage day to day technical support operations working with engineers, development teams as well as customers.
● Drive Root Cause Analyses (RCA) for high visibility outages and incidents for Arista
customers
● Oversight of high priority hardware/software problems and ensuring timely resolution while
achieving full customer satisfaction
● Coach engineers in troubleshooting, service restoration, and incident management
techniques
● Anticipate and address any customer escalation concerns through product
knowledge/expertise
● Identify product quality trends, drive the reduction of incidents by analyzing monthly data,
investigating, and resolving problems
● Manage tactical business tasks and provide the team with the necessary tools and directives to be successful
● Participate in a regular cadence with the team members and global managers
● Drive knowledge management and training on complex technologies for the team
Qualifications
● Minimum educational level is a BS/MS degree in a technical field (CS/EE preferred). Industry certifications are preferred are desirable
● Minimum 7 years experience supporting customers in networking platforms and
technologies, with knowledge of architecture, design and deployment of networks
● Minimum 2 year of experience in a team leadership or a people management role with a
customer support organization
● Demonstrable passion for influencing positive change and leading others
● Knowledge of Layer 1, 2 and 3 protocols from the OSI model are highly desirable
Additional Information
All your information will be kept confidential according to EEO guidelines.