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    It Service Delivery Manager - Kraków, Polska - Phinia Delphi Poland

    Phinia Delphi Poland
    Phinia Delphi Poland Kraków, Polska

    1 tydzień temu

    Default job background
    W pełnym wymiarze godzin
    Opis

    Responsibilities :

    Manage IT services for assigned sites, working with internal service teams and external service providers resources to provide effective IT services Prioritize IT services work within the assigned sites and provide reporting on top issues and status Manages service delivery of IT services at multiple locations and drive adherence to SLAs Partners with the IT Business Relationship Manager to provide IT services to assigned sites that meet the local business needs/plans and drive our IT operating model Works collaboratively across IT Services, Business Relationship Managers, and Finance to communicate allocations and local funding requirements for the site Service Delivery Infrastructure requirements.


    Manages the lifecycle of site infrastructure at assigned sites to ensure adequate planning and funding is in place to prevent cyber security risks Oversee site incident management, communication to IT and business leadership, status reviews, root cause analysis approvals and follow-up actions.


    Ensure effective IT change management execution, following the ITIL framework and PHINIA standards and processes, including coordination of local maintenance windows and IT Project Work with service teams for effective problem management activities Manage business escalations to resolve IT operational issues and incidents and business client complaints Analyze and manage service delivery effectiveness through relevant regional metrics, scorecards, and improvement actions.


    Align relevant IT services with the needs of the business and work to continuously improve the quality and cost of services delivered.


    Supports the local execution and coordination of Corporate and BU IT initiatives such as cyber resiliency, product line launches, new products, footprint changes, etc.

    Participates in the identification of emerging technologies and new capabilities that add value and align with IT strategy requirements-expected : Bachelor's or master's degree in computer science, information systems, business administration, related field, or equivalent work experience 5 years+ extensive manufacturing/automotive experience Extensive experience in the field of IT service organizations (ITIL) and project delivery frameworks Knowledge and experience with IT controls and governance Ability to prioritize multiple projects, work under tight deadlines, and handle changing priorities Ability to understand and implement new technologies and solutions in large organizations Strong understanding of all IT disciplines and interdependencies Demonstrated experience in addressing and solving IT and business issues with service teams and clients offered : Private Medicover medical care for the employee and his family Co-financing for the sport card Multisport Possibility to join the PZU insurance Flexible working hours Co-financing for holidays, Christmas gifts for employees' children Opportunity to professional growth and personal development in an international environment Ability to implement own ideas and solutions Possibility to develop and participation in trainings Possibility to finance further education (Master's, postgraduate) benefits : sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance remote work opportunities flexible working time integration events corporate library coffee / tea parking space for employees holiday funds sharing the costs of holidays for kids employee referral program charity initiatives
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