Arjan Hasanbelliu

As a Service Delivery Manager, I have consistently demonstrated outstanding leadership and
communication skills, enabling me to build effective cross-functional teams and manage complex
projects to successful completion. My extensive experience E2E in F&A towers, combined with a deep
understanding of the latest technologies and tools, allows me to identify business challenges and
create custom solutions that meet each client's unique needs.
With a focus on delivering excellent customer service, I have established a reputation for building long-
term, mutually beneficial relationships with my clients. Through regular communication and
collaboration, I work closely with my clients to identify any potential issues and quickly resolve them,
ensuring that their expectations are always met or exceeded.
In addition, I am a skilled mentor and team builder, having successfully trained and managed team
members to accomplish project milestones. I believe in setting a positive example and providing clear
direction, empowering my team members to take initiative and achieve their full potential.
With my strong background in F&A towers, system implementation, and commitment to client
satisfaction, I am confident that my expertise and experience would contribute to driving growth and
success for any organization.

F&A Service Delivery Manager
Capgemini Polska Sp. z o.o, Krakow
• Managing a diverse portfolio of Manufacturing, FMCG & Medical Equipment accounts on PTP,
OTC and RTR streams.
• Leading high-performing teams of over 35 individuals with delivery scope across multiple
markets.
• Coordinate and Control different ERP / OCR projects during their implementation and
stabilization phases such as S4Hana, VIM Open Text, SAP Fiori Apps, Coupa, Celonis, Finmatics,
Instream, Esker.
• Providing SME advice with multiple clients on best practices for VIM SAP implementation.
• Co-design strategic framework to achieve mutually beneficial outcomes.
• Delivering tactical transformation programs with a focus on operational efficiency, business
process automation & enabling Nex-Gen capabilities.
• Holding and delivering stakeholder monthly meeting.
• Participating as an active member in Steering Committee meetings.
• Coordinating Client visits with stake holders.
• Controlling of budget and providing monthly invoices to the clients.
• Maintaining proper staffing levels to guarantee timely and accurate deliveries.
• Coordinate among multiple external stakeholders to gain consensus on major project
.
milestones and prioritization goals.
• Increased Client trust and obtained several additional scopes.
• Advise clients on methods, technologies, process improvements and training that would
increase overall business potential.
• Conduce staff and client meetings and served as liaison to manage operations for account.
• Controlling and managing of KPI / SLA based on contract.
• Controlling of Documentation and Control Compliance, which includes all DTPs, Process
Tracker, Governance reporting.
• Coordinating new hire recruitment, training, and development.

M.D. URBAN DESIGN
Cracow University of Technology (PK) - Krakow