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It Support Specialist - Poznań, Polska - Egnyte Poland
Opis
Technologies-expected : Operating systems Customer Service Skills Hardware Collaboration software Productivity Software Networking services about-project : Our IT Support team focuses on providing the best customer service to our Egnyte team while delivering best-in-class solutions which boost productivity and increase user satisfaction.
This is a hybrid role - you will work from the Poznań office 3 days per week.responsibilities :
Provide high-quality support for computer hardware, operating systems, and enterprise application software.
Take ownership of tasks that come through the Helpdesk, troubleshoot, and resolve issues detected by our systems or reported by employees in a thorough, timely, and professional manner.
Support IT infrastructure by monitoring, updating, troubleshooting, and maintaining laptops, printers, servers, accounts, on-prem software, etc.
Maintain and update asset inventory and documentation for IT systems, services, and processes.
Configure and support Endpoints with the Addigy and Intune MDM platforms.
requirements-expected : About 2 years of end-user IT support experience.
Experience supporting Windows, Mac OS, Linux as well as i OS and Android.
This includes both software and hardware troubleshooting experience.
Experience configuring and troubleshooting collaboration and productivity software including but not limited to Google Workspace, Microsoft 365 Products, Zoom Pro, Zoom Phone, Slack, Adobe CC.
Familiarity with fundamental networking services and protocols, such as DNS, DHCP, and TCP-IP.
Ability to navigate a Web-based Admin Console.
Strong problem-solving skills with a can-do attitude.
Exceptional interpersonal and customer service skills to assist with employees.
Experience racking/un-racking server/network equipment and running patch cables in a server room.
Good English skills to effectively communicate about technical matters.
offered :
Attractive salary package based on skillset.
Company Equity depending on role and level.
Your own Egnyte account with lifetime access to 1 TB of cloud storage.
My Benefit:
you can choose a Multi Sport card or gift card every month.
Private medical healthcare.
In-house English classes.
benefits :
sharing the costs of sports activities private medical care sharing the costs of foreign language classes flexible working time integration events
