Miejsca pracy
>
Warsaw

    Application Support Analyst - Warsaw, Polska - Bravura Solutions Polska Sp Z O.o.

    Bravura Solutions Polska Sp Z O.o.
    Bravura Solutions Polska Sp Z O.o. Warsaw, Polska

    1 tydzień temu

    Default job background
    W pełnym wymiarze godzin
    Opis

    The Application Support Analyst is responsible and accountable for providing first response to incoming client calls in conjunction with responding to client requests submitted through customer service ticketing system.


    Additionally the Application Support Analyst will identify complex issues, escalate as necessary and follow-up to ensure resolution combined with on-point results.

    Experience involving customer exposure element in Security Technologies.

    Written and verbal communication skills and customer service skills (English, Polish).

    Proficient user of Microsoft Office applications.

    Strong critical thinking and analytical skills required.

    Good judgment, quick learning ability, and ability to convey confidence and diplomacy.

    Ability to function in a fast-paced, multi-tasking environment.

    Knowledge of the software and/or web development cycle.

    Knowledge of relational database structures and writing SQL statements.

    The Application Support Analyst is responsible and accountable for providing first response to incoming client calls in conjunction with responding to client requests submitted through customer service ticketing system.


    Additionally the Application Support Analyst will identify complex issues, escalate as necessary and follow-up to ensure resolution combined with on-point results.

    ,[Provide first response to incoming Client calls., Respond to Client requests submitted through customer service ticketing system., Provide support to Clients in Production by responding to inquiries and reported issues., Investigate, troubleshoot and resolve Client issues., Provide on-the-spot individual training to Client., Communicate with Clients regarding the release schedule and upcoming enhancements., Track all support related Client correspondence in customer service ticketing system., Assist other staff members with resolving Client issues., Identify more complex issues and escalate as necessary.


    Follow-up to ensure resolution., Identify and escalate recurring issues., Create and/or run SQL queries in order to access information in multiple environments., Participate in ongoing learning of new functionalities added to the platform., Assist in preparing and delivering Client training, as assigned., Assist with special projects, as assigned.

    ] Requirements:

    SQL, Analytical skills, Windows, Powershell, Windows Server, SQL Server, SSIS Tools:

    Additionally:

    International projects, Flat structure, Free coffee, Gym, Canteen, Bike parking, Playroom, Shower, Free snacks, Free beverages, No dress code.

  • Scalo Sp. Z O.o.

    Functional Support Analyst

    1 tydzień temu

    Scalo Sp. Z O.o. Warsaw, Polska W pełnym wymiarze godzin

    Technologies-expected : Loan IQ SQL responsibilities : uczestnictwo w projekcie dot. · branży finansowej. · Wykorzystywany stos technologiczny: Loan IQ, SQL, zapewnienie wsparcia użytkownikom w zakresie zgłoszeń i incydentów IT, analiza i bieżące rozwiązywanie problemów, tworzeni ...

  • Amelco Uk Ltd

    Support Analyst

    1 tydzień temu

    Amelco Uk Ltd Warsaw, Polska W pełnym wymiarze godzin

    Technologies-expected : Linux SQL about-project : Amelco is seeking a motivated and passionate individual to join our team as a Support Analyst. · In this role, you will work closely with our cross-functional teams and stakeholders, providing support for all phases and teams in t ...

  • VikingCloud

    Support Analyst

    1 tydzień temu

    VikingCloud Warsaw, Polska

    Description · Support Analyst with English · Location:Warsaw, Poland · We are currently recruiting passionate, motivated, and enthusiastic English -speaking Contact Center Associates to join our team and provide Security and/or Compliance support via multiple customer engageme ...

  • Bravura Solutions Polska Sp. Z O.o.

    Application Support Analyst

    3 dni temu

    Bravura Solutions Polska Sp. Z O.o. Warsaw, Polska W pełnym wymiarze godzin

    Technologies-expected : SQL technologies-optional : Powershell Windows Server Microsoft SQL Server about-project : The Application Support Analyst is responsible and accountable for providing first response to incoming client calls in conjunction with responding to client request ...

  • Fis Technology Services

    System Support Analyst @

    3 dni temu

    Fis Technology Services Warsaw, Polska W pełnym wymiarze godzin

    We are FIS. · Our technology powers the world's economy and our teams bring innovation to life. · We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. · If you're ready to start learning, growing, and making an impact with ...

  • Michael Page

    It System Support Analyst

    1 tydzień temu

    Michael Page Warsaw, Polska W pełnym wymiarze godzin

    Responsibilities : Reporting to the Sr Manager of Operation, the IT System Support Analyst will be responsible for optimizing employee productivity by effectively supporting desktop applications and services under the Infrastructure & Operations team. · The position will also be ...

  • Bravura Solutions Polska Sp Z O.o.

    Application Support Analyst @

    4 dni temu

    Bravura Solutions Polska Sp Z O.o. Warsaw, Polska W pełnym wymiarze godzin

    Addressing client issues via the Service Desk, resolving software bugs and functionality gaps, and fixing data discrepancies. · Supporting end-of-day batch processing and deploying application code. · Providing guidance on standard system usage and related services. · Following e ...

  • VikingCloud

    Support Analyst with Italian

    2 dni temu

    VikingCloud Warsaw, Polska

    Description · PCI Support Analyst with Italian · Location | Warsaw, Prosta 51 · About VikingCloud · Our VikingCloud team provides end-to-end security and compliance solutions to businesses all around the globe, delivering cutting-edge solutions to secure networks, maintain compl ...

  • Michael Page

    IT System Support Analyst

    1 tydzień temu

    Michael Page Warsaw, Polska

    Reporting to the Sr Manager of Operation, the IT System Support Analyst will be responsible for optimising employee productivity by effectively supporting desktop applications and services under the Infrastructure & Operations team. The position will also be the primary contact f ...

  • GFT Technologies SE

    Junior IT Support Analyst

    1 tydzień temu

    GFT Technologies SE Warszawa, Polska

    What will you do? · As Junior IT Support Analyst, you will be responsible for supporting employees in the installation, configuration, and ongoing maintenance of computers, external devices, and software based on adopted standards and guidelines. You will also provide remote tech ...

  • FIS

    System Support Analyst

    1 tydzień temu

    FIS Warszawa, Polska Experienced (relevant combo of work and education)

    Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Business Administration Travel Percentage : · 1 - 5% We are FIS. Our technology powers the world's economy and our teams bring innovation ...

  • Jobs for Humanity

    System Support Analyst

    2 dni temu

    Jobs for Humanity Warsaw, Polska W pełnym wymiarze godzin

    Job Description · Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Business Administration Travel Percentage : · 1 - 5%We are FIS. Our technology powers the world's economy and our teams bring in ...

  • FIS

    System Support Analyst

    2 dni temu

    FIS Warszawa, Polska Experienced (relevant combo of work and education)

    Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Business Administration Travel Percentage : · 1 - 5% We are FIS. Our technology powers the world's economy and our teams bring innovation ...

  • Jobs for Humanity

    System Support Analyst

    1 tydzień temu

    Jobs for Humanity Warsaw, Polska W pełnym wymiarze godzin

    Job Description · Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Business Administration Travel Percentage : · 1 - 5%We are FIS. Our technology powers the world's economy and our teams bring in ...

  • FIS

    System Support Analyst

    3 dni temu

    FIS Warszawa, Polska Experienced (relevant combo of work and education)

    Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Business Administration Travel Percentage : · 1 - 5% We are FIS. Our technology powers the world's economy and our teams bring innovation ...

  • Jobs for Humanity

    System Support Analyst

    1 tydzień temu

    Jobs for Humanity Warsaw, Polska W pełnym wymiarze godzin

    Job Description · Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Business Administration Travel Percentage : · 1 - 5%We are FIS. Our technology powers the world's economy and our teams bring in ...

  • FIS Global

    System Support Analyst

    1 tydzień temu

    FIS Global Warsaw, Polska OTHER

    Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Business Administration Travel Percentage : · 1 - 5%We are FIS. Our technology powers the world's economy and our teams bring innovation to life. ...

  • Fis Technology Services Poland Sp. Z O.o.

    System Support Analyst

    3 dni temu

    Fis Technology Services Poland Sp. Z O.o. Warsaw, Polska W pełnym wymiarze godzin

    Technologies-expected : Linux Unix responsibilities : create and execute jobs and jobs nets for batch processing monitor processes and analyze / review results Run End of Business Batches (EOD) identify and solving of occurring issues and aborts in the job execution execution of ...

  • WomenTech Network

    Technical Support Application Analyst

    2 dni temu

    WomenTech Network Warsaw, Polska

    Are you looking to be in a workplace where colleagues inspire one another? Are you interested in competitive and impactful benefits? Do you prefer flexible work arrangements? The Application Analyst provides technical support aligned with a specific product vertical to a mix of t ...

  • Randstad Polska

    The Apps Support Intmd Analyst

    2 dni temu

    Randstad Polska Warsaw, Polska

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems · independently and has some latitude to solve complex problems. Integrates in-depth specialty area · knowledge with a solid understanding of industry standards and practices. Good understa ...