The Apps Support Intmd Analyst - Warsaw, Polska - Randstad Polska

Opis

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems

independently and has some latitude to solve complex problems. Integrates in-depth specialty area

knowledge with a solid understanding of industry standards and practices. Good understanding of

how the team and area integrate with others in accomplishing the objectives of the subfunction/ job

family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires

attention to detail when making judgments and recommendations based on the analysis of

information. Typically deals with variable issues with potentially broader business impact. Applies

professional judgment when interpreting data and results. Breaks down information in a systematic

and communicable manner. Developed communication and diplomacy skills are required to

exchange potentially complex/sensitive information. Moderate but direct impact through close

contact with the businesses' core activities. Quality and timeliness of service provided will affect the

effectiveness of own team and other closely related teams.

what we offer

• attractive salary and location (Warsaw)
• Work on the basis of B2B contract
• Opportunity to develop in an international environment in one of the greatest financial institutions worldwide

your tasks

• The Apps Support Intmd Analyst provides technical and business support for users of bank
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Participates in disaster recovery testing
• Participate in application releases, from development, testing and deployment into
• production.
• Perform post-release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
• Considers implications of the application of technology to the current environment.
• Analyzes applications to identify risks, vulnerabilities, and security issues.
• Makes evaluative judgments based on analysis of actual information; resolves problems by identifying and selecting solutions Cooperation with Development
• colleagues to prioritize bug fixes and support tooling requirements.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exchanges ideas and information
• Active involvement in and ownership of Support Project items, covering Stability,
• Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned in a concise and logical manner.
• Appropriately assess risk when business decisions are made, demonstrating a particular consideration for the firm's reputation and safeguarding, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

what we expect

• Business analysis experience
• Basic knowledge or interest about apps support procedures, concepts and of other
• technical areas.
• Participation in some process improvements.
• Previous experience or interest in standardization of procedures and practices.
• Basic Business knowledge/ understanding of financial markets and products.
• Knowledge/ experience of problem Management Tools.
• Understands of how own sub-function integrates within the function and
• commercial awareness
• Evaluates (sometimes complex) situations using multiple sources of information
• Developed communication and diplomacy skills to persuade and influence
• Good customer service, communication, and interpersonal skills
• Good knowledge of the business and its technology strategy
• Consistently demonstrates clear and concise written and verbal communication
• skills
• Knowledge of issue tracking and reporting using tools
• Good all-round team member
• Effectively share information with other support team members and with other
• technology teams
• Ability to plan and organize workload
• Ability to communicate appropriately to relevant stakeholder
• Fluent Polish and English

Agencja zatrudnienia nr wpisu 47