Miejsca pracy
>
Warsaw

    Senior Cloud Services Specialist - Warsaw, Polska - TechSoup

    TechSoup
    TechSoup Warsaw, Polska

    1 tydzień temu

    Default job background
    W pełnym wymiarze godzin
    Opis

    Senior Cloud Services Consultant

    Location: Warsaw, Poland / Remote work opportunity

    We equip changemakers with transformative technology products, knowledge, and services so they can make social change. We connect unlikely collaborators, including NGOs, social activists, hackers, IT specialists, funders, local authorities, and business partners, thus generating innovative solutions to social challenges. TechSoup Europe (headquartered in Warsaw) leads the design and delivery of TechSoup programs in Europe. It also supports the TechSoup Global Network of non-governmental organizations (NGOs) that manage a variety of technology capacity-building programs serving communities in nearly every region of the world.

    Be a part of a fast-paced, growing team that provides a solid work-life balance helping our nonprofit customers. Our team of mission-focused tech professionals is passionate about moving the social sector forward with transformative applications of technology

    Position Summary

    As a member of the Service Delivery Team, you will be responsible for delivering services offered to TechSoup's nonprofit customers. This role will perform the technical services related to the installations, configurations, migrations, and training of TechSoup's most popular services for their non-profit members.

    This role will work closely with the Solutions and Services teams, and Cloud Service Provider teams, in selling and supporting activities that require deep technological understanding of the relevant solutions.

    The Senior Cloud Support Specialist is responsible for carrying out project-based work and for providing multi-level technical support to the Team, clients, and business. The position includes a mix of interdependent roles such as: Technical Lead (50%) - focusing on technical implementation of cloud solutions (M365, Google, Azure, CRMs, and other from TechSoup portfolio); Service Development (20%) - contributing with knowledge and expertise to development of new solutions addressing non-profit needs; project management (20%) - managing digital transformation projects - complex technical projects with dependencies between systems and resources.

    Essential Duties and Responsibilities

  • Responsible for the fulfillment and execution of TechSoup-provided services post-sale, such as email migration, cloud installation, and other services' offerings
  • Analyze the nonprofits goals in relation to the services they've purchased to co-develop technical delivery plans, including timeline, milestones, goals, success criteria
  • Manage the project lifecycle to ensure successful and timely delivery
  • Work closely with senior management to ensure new strategic customers successfully adopt recently purchased solutions
  • Address customer questions related to their service, as they arise, and engage the appropriate TechSoup resource to answer more detailed questions
  • Serve as technical lead on digital transformation and service delivery projects as assigned and advise junior Team members.
  • Maintain strong customer service skills when dealing with customers, vendors, and other TechSoup's partners.
  • Advise Service Delivery Manager and Program Manager on potential service, process development, and utilization of tools.
  • Report to the Service Delivery Manager on delivered services.
  • Provide Google workspace set up and migration.
  • Build solutions in Power Apps.
  • Train clients in M365 solutions and Google workspace.

    • Knowledge and Skills

  • A passion for supporting nonprofit organizations and an eagerness to take on new work assignments and learn new technology
  • Technological curiosity and tech savviness
  • Proven knowledge on Microsoft 365 solutions, and Google Workspace solutions and environment
  • Knowledge of MS PowerApps, Power Platform, Azure, GCP, and CRM type of solutions, and other technology suites solutions will be an asset
  • Strong organizational skills and ability to work independently.
  • Excellent verbal and written communications skills, and fluency in English.
  • Strong customer service skills.
  • Ability to handle multiple projects simultaneously with tight deadlines.
  • Excellent troubleshooting techniques.
  • Ability to translate technical information to non-technical users.
  • Strong attention to details.
  • Flexible, able to multitask, and enjoy working in a diverse, results-oriented workplace.
  • Passion about the job and a little sense of humor.

    • For your contribution and passion, we can offer...

  • A supportive environment that provides a work-life balance.
  • Benefits package: Premium medical plan, life insurance, pension program PPE, Multisport card
  • Team-building events
  • A range of opportunities to grow within the organization.
  • An attractive international working environment where you can meet many new, inspiring people from across the world.
  • Possibility to gain experience in social enterprise at a global scale.
  • Broad training opportunities (online and offline).

    • An amazing job at a social enterprise supporting non-governmental organizations all over the world is waiting for you. Join our team now

  • Roche

    Customer Services Specialist

    2 dni temu

    Roche Warsaw, Polska W pełnym wymiarze godzin

    The Position · Specjalista ds Obsługi Klienta · Miejsce pracy: biuro Roche Diabetes Care Polska w Warszawie · Do obowiązków osoby zatrudnionej na tym stanowisku będzie należało między innymi: · Kompleksowa realizacja zamówień klientów zgodnie z warunkami umowy i procedurami prz ...

  • Simcorp SpÓŁka Z OgraniczonĄ OdpowiedzialnoŚciĄ

    It Service Specialist

    1 tydzień temu

    Simcorp SpÓŁka Z OgraniczonĄ OdpowiedzialnoŚciĄ Warsaw, Polska W pełnym wymiarze godzin

    IT Service Specialist (1 year contract) Miejsce pracy: Warszawa Technologies we use Expected VMware Salesforce Operating system Windows Your responsibilities Advanced technical support (phone, ticket and face-to-face) on all services in catalogue IT equipment ordering, asset mana ...

  • Simcorp SpÓŁka Z OgraniczonĄ OdpowiedzialnoŚciĄ

    It Service Specialist

    1 tydzień temu

    Simcorp SpÓŁka Z OgraniczonĄ OdpowiedzialnoŚciĄ Warsaw, Polska W pełnym wymiarze godzin

    Technologies-expected : VMware Salesforce responsibilities : Advanced technical support (phone, ticket and face-to-face) on all services in catalogue IT equipment ordering, asset management, vendor management (e.g. · ATEA and Insight) Budget control together with local finance IT ...

  • Reckitt

    Supply Services Specialist

    6 dni temu

    Reckitt Warsaw, Polska

    Supply Services Specialist (Graduate Development Programme), Hygiene/Home · City: Warszawa We are Reckitt · Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit ...

  • IQVIA

    Customer Service Specialist

    6 dni temu

    IQVIA Warsaw, Polska W pełnym wymiarze godzin

    About the Role · The role of the Client Service Specialist: · very good and the best in class quality of after-sales service towards clients · preparation and delivery of ordered products and services · long-term business relationships and effective cooperation with clients · Ke ...

  • RDM Group

    Customer Service Specialist

    3 dni temu

    RDM Group Warsaw, Polska

    Job description: · RDM Group, leading producer in the recycled cartonboard business, is always looking for a Customer Service Specialist in Warsaw, Poland for France/Benelux, UK and DACH e CEE Markets. · If you would like to act as a central point of contact between customers an ...

  • Grupa Absolvent

    Customer Service Specialist

    1 tydzień temu

    Grupa Absolvent Warsaw, Polska

    This is Worldline · We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and internationa ...

  • HITACHI ENERGY POLAND SP. Z O.O.

    Service Sales Specialist

    3 dni temu

    HITACHI ENERGY POLAND SP. Z O.O. Warsaw, Polska W pełnym wymiarze godzin

    Description · : At Hitachi Energy our purpose is advancing a sustainable​ energy future for all. We bring power to our homes, schools, hospitals, and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to ...

  • Reckitt

    Supply Services Specialist

    1 tydzień temu

    Reckitt Warszawa, Polska

    We are Reckitt · Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. · Join us in our ...

  • BASF SE

    Customer Service Specialist

    1 tydzień temu

    BASF SE Warszawa, Polska

    In Global Business Services, we support BASF's product divisions with a cross-functional network and offer modern solutions tailored to the needs of the business. As a specialized service unit we ensure a high level of customer orientation and we design our services to be coopera ...

  • Nordea Bank

    IT Service Desk Specialist

    1 tydzień temu

    Nordea Bank Warszawa, Polska

    Job ID: 8185 · Please scroll down to find the text of the announcement in English. · Dear Candidate, we would like to inform you, that employment on this position will be possible the earliest in May 2024. · Drogi Kandydacie, chcielibyśmy Cię poinformować, że zatrudnienie na tym ...

  • PayU

    Customer Service Specialist

    2 dni temu

    PayU Warsaw, Polska

    About PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy an ...

  • Helprise

    Tax Services Specialist

    3 dni temu

    Helprise Warsaw, Polska

    The role involves supporting BI global business partners in the EMEA Region with their tax declaration obligations, encompassing CIT, WHT, VAT, Tax Accounting, and related issues within specific country responsibilities. Acting as a liaison between various entities within Global ...

  • pracuj

    Customer Service Specialist

    1 tydzień temu

    pracuj Warszawa, Polska contract of mandate

    We are looking for an energetic individual for the position of Electric Vehicle Rental Consultant, who will be responsible for serving individual. Our project includes renting various types of electric vehicles as a means of earning income and as a benefit for office workers. We ...

  • HTH Recruitment

    Senior IT Service Desk specialist

    1 tydzień temu

    HTH Recruitment Warsaw, Polska

    Senior IT Service Desk Specialist · We are seeking a dedicated and experienced Senior IT Service Desk Specialist who will provide exceptional hardware and software support to employees. As a Senior IT Service Desk Specialist, you will play a crucial role in managing escalated use ...

  • HTH Recruitment

    Senior IT Service Desk specialist

    1 tydzień temu

    HTH Recruitment Warsaw, Polska

    Senior IT Service Desk Specialist · We are seeking a dedicated and experienced Senior IT Service Desk Specialist to the team to provide exceptional hardware and software support to employees. As a Senior IT Service Desk Specialist, you will play a crucial role in managing escalat ...

  • HTH Recruitment

    Customer Service Specialist with Portuguese

    2 dni temu

    HTH Recruitment Warsaw, Polska

    · Customer Service Specialist with Portuguese (Brazilian) · Description · We are currently seeking a proactive individual to join our team in Warsaw as a Customer Service Specialist with proficiency in Portuguese. Joining a leading global producer of cutting-edge medical techno ...

  • Worldline

    Specialist Customer Service with German

    2 dni temu

    Worldline Warsaw, Polska

    Specialist Customer Service with German · Warsaw · This is Worldline · Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the ...

  • HTH Recruitment

    Customer Service Specialist with Finnish

    5 dni temu

    HTH Recruitment Warsaw, Polska

    Duties include: · Assisting customers with their inquiries regarding products, orders, payments, returns, claims and shipments · Educating and updating yourself with deep knowledge about the company and products · Taking part in training in customer service processes and best pr ...

  • Worldline

    Specialist Customer Service with Hungarian

    1 tydzień temu

    Worldline Warsaw, Polska Permanent

    This is Worldline. · Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the ...