- Processing customer orders and inquiries in the SAP system.
- Collaborating with the production plant to ensure the availability of devices, timely order fulfilment, and placing orders to replenish local warehouse stocks.
- Supervising the fulfilment of customer orders from the stage of entry to the stage of completion.
- Coordinating shipments of finished products with the logistics department and managing documentation.
- Checking and updating prices and trade conditions in the ERP system.
- Responding to customer requests, and providing information on orders and delivery schedules.
- Handling customer complaints, and forwarding them to the relevant internal departments for resolution.
- Conducting written and telephone correspondence with partners, providing support, and issuing necessary documents.
- Providing general office and administrative support, including handling phone calls, correspondence, maintaining files, and office supplies.
- Coordinating direct actions to achieve the expected quality of cooperation with dedicated clients in the assigned region and collaboration with internal structures.
- Participating in the implementation and standardization of regional processes and ensuring the best customer service standards.
- Supervising logistical processes and improving processes where necessary in collaboration with the company's headquarters.
- Supporting office work and the supervisor in daily tasks, including overseeing documentation, circulation, and maintaining high communication standards.
- Recognizing areas for improvement and potential threats.
- Supporting communication and cooperation with structures in the region.
- Higher education in economics or technology.
- At least 3 years of professional experience in supply chain management, collaborating with production plants, and order management.
- Proficiency in the Polish language at a native level and excellent knowledge of English, both spoken and written.
- Computer skills: proficient in MS Office and ERP systems.
- Interpersonal skills: responsibility, independence, organizational proficiency, excellent communication skills, problem-solving orientation, ability to work under time pressure, task prioritization, an open and enthusiastic attitude towards the world, and a strong sense of responsibility for assigned duties.
- Stable employment and a positive working atmosphere.
- The opportunity to work in international structures.
- Attractive remuneration with a flexible approach to work.
- Processing customer orders and inquiries in the SAP system.
- Collaborating with the production plant to ensure the availability of devices, timely order fulfilment, and placing orders to replenish local warehouse stocks.
- Supervising the fulfilment of customer orders from the stage of entry to the stage of completion.
- Coordinating shipments of finished products with the logistics department and managing documentation.
- Checking and updating prices and trade conditions in the ERP system.
- Responding to customer requests, and providing information on orders and delivery schedules.
- Handling customer complaints, and forwarding them to the relevant internal departments for resolution.
- Conducting written and telephone correspondence with partners, providing support, and issuing necessary documents.
- Providing general office and administrative support, including handling phone calls, correspondence, maintaining files, and office supplies.
- Coordinating direct actions to achieve the expected quality of cooperation with dedicated clients in the assigned region and collaboration with internal structures.
- Participating in the implementation and standardization of regional processes and ensuring the best customer service standards.
- Supervising logistical processes and improving processes where necessary in collaboration with the company's headquarters.
- Supporting office work and the supervisor in daily tasks, including overseeing documentation, circulation, and maintaining high communication standards.
- Recognizing areas for improvement and potential threats.
- Supporting communication and cooperation with structures in the region.
- Higher education in economics or technology.
- At least 3 years of professional experience in the area of supply chain management, cooperation with production plants, and order management.
- Proficiency in the Polish language at a native level and excellent knowledge of English, both spoken and written.
- Computer skills: proficient in MS Office and ERP systems.
- Interpersonal skills: responsibility, independence, good organizational skills, excellent communication skills, problem-solving orientation, ability to work under time pressure, task prioritization, an open and enthusiastic attitude towards the world, and a strong sense of responsibility for assigned duties.
- Stable employment and a positive working atmosphere.
- The opportunity to work in international structures.
- Attractive remuneration with a flexible approach to work.
-
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Production Customer Service Specialist - Katowice, Polska - People Sp. z o.o.
Opis
For our Client one of the most innovative and leading companies in the production of electric water heaters and electrical heating appliances in Europe with a presence in over 55 countries, 4 continents we are searching for responsible, self-driven:
Production Customer Service Specialist
Office location: In Upper Silesia
Responsibilities:
Our expectations:
Our Client Offers:
If you meet the above requirements and are ready to contribute to the success of our client's dynamic team, please send your application by the link below.
Your responsibilities will include:
Our expectations:
Our Client Offers:
If you meet the above requirements and are ready to contribute to the success of our client's dynamic team, please send your application.