Customer Service Advisor with Hungarian - Katowice, Polska - Capgemini Polska

Opis

Operating system, WindowsAbout the project, Provides the IT support to customers regarding technical issues related to everyday usage of a computer.

In order to provide the high-quality standard service to customers, Service Desk Analyst analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues.

In their daily job, they develop new medicines and record research results in a special application on the company laptop.

One day, they can't access this application, so they take a phone and call IT Support Line., , Your job would be to answer such phone calls and solve this kind of issues.

We will equip you with all necessary tools and knowledge so you will be able to help those end users like your friend., , You will troubleshoot over phone, chat or e-mail.

In case you won't be able to handle it on your own, you will have a team of colleagues to always back you up.

Speak and write Hungarian really well – like it's a piece of cake, You want to take first steps in IT world, Maybe you've supported people before or maybe this is your first time – either way, a friendly attitude is what matters, Good at talking with people, even when things get a bit tricky, We don't require professional experience.

You will be working among experts, where willingness to learn new things is supported by a wide range of trainings designed to improve your skills.

Benefits, sharing the costs of sports activities, private medical care, life insurance, no dress code, parking space for employees, extra social benefits, redeployment package, employee referral program, charity initiatives, family picnics, access to courses e.g.

Excel, VBA, RPA, Customer Care, unlimited access to Udemy Business, free chat/call with a therapistRecruitment stages, Interview with the recruiter, Competency Tests/Language Verification , Video call with a manager, Final DecisionWhat your development path can look like?, Discover IT You will start your career from the onboarding plan, where you'll grab the basics.

We will teach you everything you need to discover the IT world, as there is a variety of roles that you can choose for your career with us.

• Incident Manager – if you can think and make decisions quickly,
• Change Manager – if you are well-organized and know ITIL,
• Project Manager – if you want to have mastering and developing projects,
• Service Integration and Management Consultant – if you like working with clients and adjusting projects to their needs,
• Junior IT Technician – if you want to work directly with IT infrastructureCapgemini Polska , Being one of us means constant development among other great people. It's a team who you want to spend time with, during and after work. Trainings and initiatives make your daily tasks more interesting, fun, and unique., , One of Capgemini Poland's business unit is Cloud Infrastructure Services (CIS) – all the teams inside have a variety of scopes., Our employees say that in CIS they are surrounded by awesome teammates who are ready to help you professionally or just to drink a coffee with. You can count on your managers, willing to advise you, support you and give you constructive feedback. The space to develop yourself is waiting here, ready for you, , It's time to #Get the Future You Want, Your life is in your hands, and you have the opportunity to improve it, develop yourself, and simply — join us ., , Do you have any additional questions about working at Capgemini? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok — @capgeminipl.