CRM Expert - Kraków, Polska - CANPACK

Opis

As a CRM Expert, you will manage the implementation of our CRM platform aligning with stakeholder needs and ensuring a positive, rewarding experience for our Commercial Team Members.
Administer the day-to-day of our CRM, including but not limited to creating accounts and login credentials, reports, and dashboards, as well as managing workflows and marketing activity integrations.

• Manage the implementation of our CRM platform aligning to stakeholder needs and ensuring a positive, rewarding experience for our Commercial Team Members
• Administer the day-to-day of our CRM, including but not limited to creating accounts and login credentials, reports, and dashboards, as well as managing workflows and marketing activity integrations
• Create and maintain CRM procedures, training, and processes
• Act as the internal champion and trainer for CRM, with a focus on enabling our sales team to provide greater value to our customers
• Partner and collaborate across multiple business functions to develop customizations, optimizations, and best practices
• Work closely with our sales and marketing leadership to define and document opportunities to enhance the platform and its integrated systems
• Proactively engage in continuous improvement efforts and coordinate the evaluation, scope, and completion of new development requests
• Other support or duties as needed​

Our expectations:

• 3- 5 years of relevant experience
• Goal-oriented and focused on optimization, while still managing daily activities
• Excellent communication skills written and verbal
• High level of technological literacy, with an acumen for quickly learning new technologies
• Highly organized with strong attention to detail
• Ability to collaborate with multiple teams and individuals
• Proactive problem-solver with the ability to successfully manage multiple projects simultaneously and set priorities
• High competency in MS Office applications, including Word, Excel, PowerPoint, and Outlook
• Sales Administration experience

We offer:

• Motivating and challenging work with impact on the business of a fast-growing company with its Global HQ in Cracow
• Annual performance bonus, with private medical care, competitive pension & insurance plan
• Collaborative culture with strong quality and innovation focus
• Flexible and hybrid work model (preferred 2 days/week at the office)
• Parking space for all employees
• Comfortable working environment (Library, relaxation area with a view of the Wawel castle and city center, casual dress code)