- Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs
- Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary.
- Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities.
- Preparation and reviewing the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving process and OTIF improvements
- Collaborating with all internal logistics, Customer Issue Resolution (Customer complaints department) and collection team and business stakeholders to guarantee service quality and to resolve claims.
- Participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency
- Bachelor's degree or higher from an accredited institution
- Equivalent professional experience (minimum 3 years)
- Strong skills of ERP and CRM systems. (SAP and SalesForce desirable)
- English and Italian at minimum C1 level (knowledge of any additional European languages will be an asset)
- Highly self-motivated.
- Ability to work in culture of compliance.
- Strong interpersonal and relationship building skills.
- Strong Networking and team working ability.
- Proactive approach to job responsibilities.
- Flexibility to adapt quickly to changing priorities.
- Analytical / problem solver.
- Private medical care
- Life insurance
- Retirement scheme
- Multisport card
- Opportunity to work globally as part of an international organization
- Work in a respectful, inclusive, and friendly environment with open door policy
- Professional training and onboarding package
- Supporting your professional development, possibility to gain certifications/co-founding studies
- Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
- Internal integration events
- Holiday Bonus
- Work Your Way (office/hybrid/remote)
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Customer Service Representative with Italian - Wrocław, Polska - 3M
Opis
Job Description:
Job DescriptionCollaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.
"For more than 30 years at 3M, I've seen firsthand how it's a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we're making around the world" – Mike Roman, chief executive officer and chairman of the board at 3M.
The Impact You'll Make in this Role:
As a Customer Service Representative , you have the incredible opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
Here, you will make an impact by:
Your Skills and Expertise
Additional qualifications that could help you succeed even further in this role include:
Supporting Your Well-being
3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Please provide CV in English version.
Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals. Our global Work Your Way initiative gives our employees flexibility in where and how their work can be performed, subject at all times to any location-specific rules and policies that may be in place from time to time (more information on such rules/policies can be provided upon request from the relevant in-location HR).
Użytkownicy zawodu Customer Service Representative with Italian w Wrocław
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Ornella Ramirez Montoya
Customer service