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    Customer Service Specialist with Spanish and Italian - Wrocław, Polska - Randstad Polska

    Randstad Polska
    Randstad Polska Wrocław, Polska

    6 dni temu

    Randstad Polska background
    Opis

    If you want to join an international Nordic company, be a part of the Customer Service department in Wrocław, and use your awesome Spanish and Italian skills - apply

    what we offer

    • Development opportunities in the Scandinavian company focused on people and the nature
    • Full benefits package (private medical care, sport/fitness benefit card, life insurance)
    • Annual bonus depending on job grade (7,5% or 10% of annual salary)
    • Holiday bonus from the Social Fund Budget
    • Relocation package
    • Hybrid working model (the minimum of 3 days in the office and the maximum of 2 days at the HO per week)
    • Training platform
    • Post Graduate Studies

    your tasks

    • Provide Customer Service in commercial-related tasks and perform daily operations, including order intake and management
    • Handle customer requests in Salesforce related to samples, pricing, and technical documentation
    • Manage and maintain excellent quality customer data, and price lists
    • Collaborate proactively and coordinate with internal stakeholders like Sales, Operations, Finance, and Logistics teams aiming for customer satisfaction and on-time delivery
    • Communicate with customers through various channels, including phone, online video calls, and email through the Salesforce Case Management system
    • Provide reports, certificates, and statements based on customer requests, using available data sources
    • Onboard, guide, and support customers with our online platform
    • Analyse customer data and customer service processes, contributing to the continuous development of our processes and tools
    • Take part in additional training extending knowledge about products, systems, and processes

    what we expect

    • You have an advanced level of Spanish (C1/C2)
    • You have a minimum intermediate level of Italian (B2 level onwards)
    • You have a minimum upper-intermediate level of English (B2 level onwards)
    • You have previous experience in the Customer Service area or a similar
    • You have a bachelor's or master's degree
    • You are an open-minded person, eager to learn new things, with well-developed problem-solving skills and great communication skills

    Employment agency entry number 47

    this job offer is intended for people over 18 years of age

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