- Process all sales orders received immediately, utilizing the appropriate exception and communication processes when any issue preventing our ability to match customer demands is identified
- Proactively contribute to the order management accuracy and turnaround targets for the department are met and exceeded where possible
- Communicate regularly with Domestic Customer Service teams and resolve issues identified with urgency
- Meet company KPI targets related to order entry accuracy, EDI management, delivery cut off times, invoice accuracy and complaint resolution
- 0-3 years of experience on a similar position
- Master's or bachelor's degree
- Very good knowledge of English min. B2
- Good knowledge of MS Office
- Communication, teamwork, attention to detail, flexibility and strong problem solving
- SAP experience (nice to have)
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Associate, Global Customer Care, International Order Management - Wrocław, Polska - Smith+Nephew
Opis
Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.
The Associate, Global Customer Care, International OM will support all aspects of order entry and order management for sales and consignment orders received for given market. The role will ensure all orders are processed accurately and on time.
What will you be doing?
What will you need to be successful?
You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion, Diversity and Equity: committed to welcoming, celebrating and thriving on diversity, learn more about our Employee Inclusion Groups on our website
Your Future: annual bonus, life insurance, company stock saving plan
Work/Life Balance: paid volunteering hours, flexible approach
Your Wellbeing: private health care with dental care package, multisport card/my benefit platform
Flexibility: possibility of working in hybrid model
Training: hands-on, team-customized, subsidies for language classes, certifications and postgraduate studies
Extra Perks: referral bonus, recognition program, mentoring program