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    It Service Desk Specialist - Kraków, Polska - International Paper Global Business Services Center

    International Paper Global Business Services Center
    International Paper Global Business Services Center Kraków, Polska

    2 dni temu

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    W pełnym wymiarze godzin
    Opis

    Responsibilities :
    Provide dedicated IT resolution and incident management services to International Paper employees by receiving, tracking, prioritizing, and documenting IT incidents, inquiries, and requests for service via phone and web-generated tickets Resolve IT incidents using the knowledgebase, minimizing the impact and cost of IT changes/problems to the company Follow and understand incident resolution processes with focus on appropriate routing of tickets Meet clearly defined performance metrics Work efficiently in a Team environment requirements-expected : Customer focus and exceptional phone etiquette Good communication and listening skills Excellent time management and organizing skills Analytical problem solving abilities Detail oriented IT support experience would be an asset Fluency in written and spoken English Fluency in written and spoken Spanish would be an asset Readiness to work afternoon and evening hours Readiness to work around one weekend shift per month benefits : private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses remote work opportunities integration events corporate sports team corporate library coffee / tea parking space for employees leisure zone pre-paid cards shopping coupons holiday funds christmas gifts employee referral program charity initiatives family picnics


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