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It Service Desk Specialist With Italian - Kraków, Polska - International Paper Global Business Services Center
Opis
Responsibilities :
Provide dedicated IT resolution and incident management services to International Paper employees by receiving, tracking, prioritizing, and documenting IT incidents, inquiries, and requests for service Resolve IT incidents using the knowledgebase, minimizing the impact and cost of IT changes/problems to the company Follow and understand incident resolution processes with focus on appropriate routing of tickets Meet clearly defined performance metrics Work efficiently in a Team environment requirements-expected : Customer focus and exceptional phone etiquette Good communication and listening skills Excellent time management and organizing skills Analytical problem solving abilities Detail oriented Fluency in written and spoken English, Polish and Italian Readiness to work around one weekend shift per month offered : You would provide technical support and incident management to users of IT systems and peripheral equipment company wide.
You would be responsible for receiving, entering, troubleshooting, prioritizing, escalating, and updating all IT incidents and requests involving hardware, software, applications, networking or products on the IT standards list.
You will have a chance to gain knowledge in many fields of IT thanks to extensive training and close cooperation with other IT teams.
Also, our centrally-located IT Solutions & Services department will provide you with opportunities to develop your career and expertise in different areas of IT.
benefits :
private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses remote work opportunities integration events corporate sports team corporate library coffee / tea parking space for employees leisure zone pre-paid cards shopping coupons holiday funds christmas gifts employee referral program charity initiatives family picnics
