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    Customer Service Team Leader - Kraków, Polska - Randstad Polska

    Randstad Polska
    Randstad Polska Kraków, Polska

    11 godzin temu

    Randstad Polska background
    Opis

    For our SSC/BPO client, we are seeking a skilled professional to lead and support the growth of a new customer support team fluent in German and French.

    • Opportunities to build and manage your own team
    • Enhancement of leadership abilities in a diverse and lively setting
    • Healthcare benefits (Luxmed)
    • Access to a mental health helpline
    • Volunteer day off
    • Benefits like Multisport or Multicafeteria
    • Group insurance and sport card
    • Modern office located in Cracow
    • Relocation assistance

    Your responsibilities will include:

    • Overseeing a team of Customer Service Agents catering to German and French clients
    • Ensuring high quality and quantity of work from the team
    • Planning staffing requirements and managing workforce allocation
    • Ensuring team productivity and performance reviews
    • Leading team meetings, follow-up sessions, and employee evaluations
    • Preparing reports and presentations

    Requirements:

    • Proficiency in German or French (C1) and English (B2)
    • Prior experience in people management roles
    • Customer-focused mindset
    • Strong communication and time management abilities
    • Flexibility to work shifts at our Cracow office

    Employment agency entry number 47

    This job opportunity is suitable for individuals aged 18 and above

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