- Maintain accurate and current Pay U products and features knowledge for Pay U GPO.
- Understand market trends and regulatory changes (previously notified) that may affect the merchant integrations, also familiarity and ease with online payments products and technologies.
- Assess the solution, the merchant requires, to see if the product meet the demands
- Review the technical aspects, related to the integration process, with the help of the specialized areas involved, when an RFP, RFI or technical assessment is required.
- Provide technical guidance during the entire integration process recommending the best practices of the industry and the product/services that fit the better to the merchant's demands and the best way to approach the Pay U product/services.
- Help clients to solve problems with product usage or suggest the best way of using them without suggesting direct changes over the merchant systems/code.
- Understand the Pay U integration and sales cycle end to end and step in when any technical topic is raised, (that may affect the merchant's integration).
- Join in (as outlined separately) the stages of the sales process: Stage 1 opportunity verification (technical pre-assessment), NDA, RFI, or RFP.
- Provide proposal support to the sales team specifically for product, technical and/or functional sections for RFI/RFP documents.
- Participate as a technical / integration expert on sales conference calls, prospect visits, at trade shows, conferences, and customer workshops (international travel might be required).
- Be able to work independently and/or in partnership with your non-technical Sales counterpart, and the different stakeholders that might be involved during the integration projects.
- Provide feedback loop and opportunity for improvements internally.
- When needed, raise features or product requirements as part of the quarterly planning process.
- Reduce the risk when changes to the integration of VIP* merchants need to be applied.
- Be able to communicate technical topics adjusting the speech on behalf of the stake holders
- Create and support demos, technical sales discussions, and technical testing.
- Ensure successful on-site and/or remote integrations which includes awareness of platform scaling requirements.
- Elaborate customized technical documentation (Statement of Work/Integration check list/Hand over) for the priority integration projects.
- Guarantee the quality the integration developed by the customer based on the platform knowledge.
- Give feedback on any correction or improvement that the customer must do on its integration.
- Provide expert assessment and consultation for interested prospects on Pay U's technological capabilities, product features and benefits.
- Interact with regional and global Pay U Hub product teams for roadmap planning, and prioritization for new features/changes required by the global merchants.
- Provide feedback loop and opportunity for internal improvements.
- Testing new feature or product to be released by the Product or Engineering teams that were previously required by a VIP merchant.
- Perform merchants hyper care, analysing the transactional data of the merchant and how the integration behaves.
- Do merchant hand-off to the corresponding stakeholders.
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Opis
Technologies-expected : Java Javascript HTML CSS Soap UI SQL REST UML responsibilities : Consultancy on Pay U products integration: · In-depth knowledge of Pay U products and features to provide subject matter expertise for merchant integrations regionally, as well as for the global Pay U Hub.
Support the Sales Process:
Stage 3 integration, and testing (as it says) Stage 4 full launch / live (monitoring, integration support and then hand off to stake holders).
Commitment with merchant opportunities:
At least 3 years of experience in roles like Sales Engineer, Integration Engineer, Integration Analyst or Technical Support Engineer.
Experience in Hi-tech, Fintech or Payments industry.
Proven track of experience with API based integration methods as REST and SOAP.
General knowledge of programming languages (Java, Javascript, HTML, CSS, etc.) and up to speed on latest SDLC(Software Development Life Cycle) practices.
Basic concepts of UML(Unified Modelling Language) more specifically diagrams creation (flow diagrams, sequence diagrams etc.) General understanding and ability to create queries with non-relational and Relational Databases(SQL).
Degree in computer science or relevant technical degree.
Confident communicating with C-level executives.
Superior communication skills (interpersonal, verbal, presentation written, email).
Ability to lead and shape client expectations in customer-centric selling environment to help drive revenue.
offered :
Truly International Environment with almost 40 different cultures.
Free subscription to an Internal e Learning platform with courses from Udemy, Coursera, and many others.
Flexible program and hybrid way of working.
An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
Wellbeing programs driven by our Local and Global HR teams.
A positive, get-things-done workplace.
A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this).
Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale.
A democratic work environment where you can drive your outcomes.
