- Raising and keeping records of Customer tickets in JIRA ticketing portal,
- Providing front-line customer support primarily through JIRA, but also via phone and email,
- Identify and troubleshoot customer issues, providing accurate solutions and guidance,
- Working closely with the second support line,
- Liaising with other departments to provide a speedy and quality resolution to our Customers,
- Ensuring the highest level of Customer service,
- Other administrative duties,
- At least one year experience in a similar position,
- Ability to use Helpdesk/Jira ticketing system,
- Very strong communication and interpersonal skills,
- Experience in providing excellent Customer service,
- Very good organization skills with the ability to multitask,
- Ability to work efficiently within a team,
- Fluent level of written and verbal communication skills in Polish,
- Good level of written and verbal communication skills in English,
- Very good knowledge of Microsoft Office package,
- Remote work,
- Stable employment conditions,
- Competitive salary depending on experience,
- Employment in a company with an established position on the market,
- Friendly working environment,
- Lux-Med medical care and a package of non-wage benefits,
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Front Line Customer Support - Sienna , Warszawa, Polska - taxology.
Opis
Hey
We are a Polish company providing tax and accounting services to businesses in the e-commerce sector, especially those operating on international marketplace platforms such as Amazon, eBay, EMAG, etc.
We have been present in the market for 5 years now and we are continuously growing - that's why it's time to strengthen our support team
In your new role as a Front Line Customer Support, you will manage requests coming through to the helpdesk, ensuring that they are all dealt with within target times. You will provide front-line customer support, raise tickets in the JIRA system, or assign relevant employees to each request.
Key responsibilities:
Perfect team member profile:
We offer you:
If you are a champion of service delivery and have helpdesk experience we would like to hear from you. This is an ideal time to join our exceptional Taxology Team
