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    WAVE Technical Support Engineer - Kraków, Polska - Motorola Solutions

    Motorola Solutions
    Motorola Solutions Kraków, Polska

    1 tydzień temu

    Default job background
    W pełnym wymiarze godzin
    Opis

    Job Description

    Provides tailored technical customer operations support. Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance. Executes customer operations policies and procedures. Builds and maintains positive, effective, and mutually beneficial-working alliances with customers. Initiates problem solving action and follows through to resolution. Performs root-case analysis of problems to formulate and recommend improved alternative operations. Leads process improvement initiatives.


    Basic Requirements

    Essential:
    Fluent English both written and spoken (Other languages will be an advantage)
    Bachelor's Degree in Telecommunications / IT / Relevant Field
    Strong analytical and problem solving skills
    Excellent communication skills
    Attention to detail
    Diligent
    Ability to adapt quickly
    Background in IT systems
    Willing to work in permanent day shift roster (which include weekends and public holidays with compensation)
    Experience with Android and mobile OS
    Ability to work efficiently in an international team

    Desirable:
    Around 2 years experience in a technical customer facing environment is a distinct advantage
    Knowledge of ITIL is an asset

    Technical Skills (Understanding of one or more of the following):
    Linux and Windows operating systems
    Virtualization (VMWare)
    VPN
    LAN/WAN support/operations
    IP routing protocols
    Hardware troubleshooting
    Basic Networking skills
    Basic Radio Telecommunications systems knowledge
    Database administration​​
    Network Security / Firewalls basics
    Knowledge of LTE (Long Term Evolution) technologies


    Travel Requirements

    Under 10%


    Relocation Provided

    None


    Position Type

    Experienced

    Referral Payment Plan

    Yes

    Company

    Motorola Solutions Systems Polska Sp.z.o.o
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