- Diagnose, troubleshoot and resolve incidents related to Cisco DNA solution.
- Work with Cisco customers remotely and help tackle their highly sophisticated technical issues.
- Recreate customer technical problems within Cisco's internal labs.
- Be a trusted technical authority to worldwide Cisco customers and partners.
- Be the first to lay hands on the latest and greatest cutting-edge technologies in Cisco Enterprise area.
- Improve product quality by identifying and submitting software defects.
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Network Support Engineer - Kraków, Polska - Cisco
Opis
What You'll Do
Who You'll Work With
Cisco CX Centers team is a multifaceted and growing organization of customer support engineers or consulting engineers who support or deliver services to Cisco customers.
Who You Are
As a Technical Support Engineer you have:
Linux knowledge.
Understanding of modern Enterprise networks.
Ability to isolate the issue to specific network/software component and come up with feasible workaround / fix.
Knowledge of Linux operating system.
Ability to quickly learn new or unfamiliar technology and products using documentation and internal resources and apply that knowledge in real world situations.
Skills to work independently as well as in very diverse team environment.
We'll be very impressed if you can also show one of these:
Advanced Linux knowledge and/or experience with Linux-based operating system.
Understanding of Docker and Kubernetes.
Hold a current valid industry recognizable accreditation (CCNA, CCNP).
Basic knowledge of any programming language (preferably Python) and Rest APIs.
Knowledge and experience with modern switching and wireless products (Catalyst 9k series).