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    Enterprise Support Engineer - Warsaw, Polska - Evertz Poland SpÓŁka Z OgraniczonĄ OdpowiedzialnoŚciĄ

    Evertz Poland SpÓŁka Z OgraniczonĄ OdpowiedzialnoŚciĄ
    Evertz Poland SpÓŁka Z OgraniczonĄ OdpowiedzialnoŚciĄ Warsaw, Polska

    1 tydzień temu

    Default job background
    W pełnym wymiarze godzin
    Opis

    Technologies-expected : Linux SQL responsibilities : Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades and general system maintenance.

    Regularly assess customer applications and troubleshoot/diagnose issues through research and/or issue replication to determine the root cause.

    Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner.


    Maintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status/progress to customers.

    Aid in design changes and interface with Evertz Product Management team regarding new "feature requests".


    Support the development of communications tools by generating or authoring customer guides and providing detailed technical information to the technical writing group.

    Participate in on-call duty.

    requirements-expected : Previous experience in support roles is highly desirable Good communication and interpersonal skills Work experience with Linux (any flavour)

    Problem-solving attitude and ability to react to changing situations Ability to act effectively in high-pressure situations Dedicated to delivering excellent customer service Passionate about technology and eager to learn new software and hardware products Ability to multitask in a fast-paced environment benefits :
    private medical care remote work opportunities integration events

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