- Delivering excellent customer experience by resolving customer issues mostly of high complexity.
- Owning customer solution for Tier 1/2 customers.
- Early engagement in implementation projects to ensure seamless delivery continuum into Operate through phased go-lives.
- Positive collaboration with TAM and support of consumption/adoption improvement plans
- Consistently achieving high customer satisfaction and making positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness
- Ensuring adherence to SLA/SLO, quality standards and practices
- Implementing monitoring and diagnostics practices and procedures using applicable Monitoring & Diagnostic (M&D) tools
- Continuously improving solution stability by early detection and resolution as well as outflow and recurrence prevention of incidents.
- DBMS (ex: SQL, Oracle) for application support; writing, reviewing and improving queries, procedures etc.
- Code debugging in relevant programming languages where applicable
- IT/SAAS application support - Take ownership of customer and/or system raised issues' resolution.
- Proactive support and operations improvement ability
- Next Gen Technology, e.g., AppD, Splunk, Azure, Python etc. skills
- Solution architecture, deployment and automation skills
- Strong communication skills
- Fluent English language for effective client communication
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Support Engineer 2 - Warsaw, Polska - Blue Yonder
Opis
Responsibilities:
Excellent customer experience and solution support to BY Customers with innovative/proactive approach and customer value creation.
Requirements:
