- A main point of contact for all customer
- Manage/co-ordinate the order process
- Prepare & produce professional quotations
- Manage/co-ordinate the order process from start to finish in close conjunction with the Central order Desk
- Active follow-up of outstanding quotes
- As a Sales Force super user, ensure the systems is updated and maintained; liaise with both internal and external clients
- Proactive control of Company generated leads, including follow-up and liaising with the sales force and external clients
- Generate & check reports for the status of orders on a regular basis
- Progress outstanding orders on the system
- Receive & respond to all customer complaints & to follow the customer complaint procedure
- Liaise with the accounts department regarding customer credit issues
- Manage office phone calls in coordination with the other team members of the Customer Service
- Support the Customer Service Supervisor with his/her reporting tasks and provide him/her actual & relevant data, information and graphics
- Initiate and support local marketing initiatives
- Visit exhibitions and conferences in agreement with the direct manager in order to generate leads, do the follow-up and create appointments for the sales force
- Organize customer activities in agreement with the direct manager
- All other activities related to the day-to-day business or to improve the business
- Ensure all HSSEQ rules and regulations are communicated and enforced throughout the Organization; proactively participate to safety awareness and improvement
- Represent the Company in a professional manner at all times, both internally and externally; follow the published processes and comply with all company policies and procedures; be an ambassador for the businesses in particular ensure that Health & Safety comes first at all time
- Fluent in French to support the French market
- English – essential fluent oral & written
- A minimum of 5 years' experience in a similar position, commercial acumen and negotiation skills, with a strong business hunter mindset are required
- Post-secondary education
- Technical affinity and understanding of industrial markets
- Good working knowledge of Office software (Word, Excel, PowerPoint, etc.)
- Strong interpersonal skills, works and communicates well with internal colleagues and external customer
- Energetic and proactive initiator; must present a professional and articulate image
- Able to work to deadlines; excellent organizational skills
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