- Resolving IT-related issues and providing user support in hardware, software, and network access.
- Installation, configuration of software, and hardware.
- Managing user access (system and physical) to premises and resources.
- Analysis of IT equipment needs and orders in accordance with applicable procedures.
- Supporting the onboarding process of employees in the IT area.
- Handling requests and tasks related to the Enova program.
- Performing other tasks in the IT Field Service area.
- Collaboration with IT service providers.
- Secondary education or completed relevant courses.
- Proficiency in English and German at level B2.
- Minimum 1 year of experience in the IT field (Helpdesk Level 2/3).
- Knowledge of systems and programs: MS Windows Systems (Windows 10, 11, Windows Server), Active Directory, MS Office, networking concepts, configuration of network devices, MS Exchange.
- Knowledge of the German language will be an additional asset.
- Organisational skills, independence, stress resistance, proactive approach to problem-solving.
- Communication skills, focus on goals, problem assessment ability, willingness to develop, ability to work in a team.
- Employment Contract or B2B contract,
- Further development of personal methodological and technical excellence,
- Intensive knowledge exchange with experienced colleagues,
- Opportunities for growth both in domain knowledge as well as related business and soft skills,
- Big impact on operational excellence, the data landscape, and architecture of our developments,
- Fast-moving and ambitious work environment accompanied by an everyday learning atmosphere.
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