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    Customer Order Service Generalist - Warsaw, Polska - Ascensia Diabetes Care

    Ascensia Diabetes Care
    Ascensia Diabetes Care Warsaw, Polska

    6 dni temu

    Default job background
    W pełnym wymiarze godzin
    Opis

    Ascensia Diabetes Care is a global specialist diabetes care company, dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives. We use our innovation and specialist expertise in diabetes to develop high quality solutions and tools that make a positive, daily difference for people.

    At Ascensia, our values serve as the bedrock of our organization. They guide our decisions, actions, and interactions, shaping the culture we collectively foster.

    Our Values include:

  • Resilient Growth Mindset
  • Executional Excellence
  • Courageous Leadership
  • Inclusive Collaboration

    • We believe that when we live our values authentically, both individually and as a team, we unlock our true potential and drive sustainable success.

    Job title: Customer Order Service Generalist

    About the opportunity: In this role as Customer Order Service Generalist you will be responsible for supporting US region (within PL working hours) commercial order processing for defined countries, ensuring that customers are highly satisfied when ordering and receiving our goods, supporting dispute management cases and acting as the interface to respective external business partners/customers, local commercial teams, and regional / global functions.

    Location: Hybrid - Warsaw

    What you will be doing:

  • Handle daily tasks related to local order-to-cash processes from order entry and data capturing to order monitoring and tracking . Answer order-related questions in a timely manner.
  • Interface externally with local customers in the market in English , on the phone or via email.
  • Ensure proactive collaboration internally with Sales Managers, Accounting, Data Management, Logistics and Supply Chain Management departments.
  • Support handling of customer complaints related to commercial orders.
  • Support invoicing processes and handling of returns as well as commercial disputes. Work closely with Finance to help resolve any order-related burning issues.

    • What you need for success:

  • Fluent advanced English
  • Working knowledge of MS Office - Outlook, Excel , prior ERP experience with NetSuite – nice to have
  • Customer-focused mindset
  • Ownership – willingness to take initiatives and ability to work independently towards common business goals.
  • Prior customer service/order management experience

    • What we can offer you:

  • Contract of employment
  • One-time home-office set-up allowance
  • Hybrid work mode (8 days on-site presence monthly)
  • Annual bonus
  • Private medical care – Luxmed VIP package with dental coverage
  • Life insurance
  • Pension Plan (PPE)
  • Lunch Card - 250 PLN monthly
  • Multicafeteria: Sport Card, Cinema tickets etc.
  • Employee Assistance Program
  • Access to LinkedIn Learning platform with training courses
  • Language learning platform online - eTutor

    • TO ALL RECRUITMENT AGENCIES: Ascensia does not accept unsolicited third-party resumes.

    Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.

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