- Co-design GBS Fresenius Medical Care strategy as integral part of GBS LT
- Manage the GBS Wroclaw Hub with strong customer orientation
- Set-up an environment promoting talents, people growth and develop highly motivated teams
- Provide management oversight for all business lines being serviced by GBS Wroclaw, ensuring high quality and effective work done by GBS employees and in alignment with GBS Strategy Holder of this position is expected to be a member of Board of Directors of GBS Legal Entity, Wroclaw.
- Head and main responsible of FME Global Business Services Center in Wroclaw, and for all final products related to Services provided herein (Integrated)
- Define the GBS overall operational strategy aligned with FME plans and objectives, and integrated with client specific business strategies.
- Define objectives and establish GBS management policies, to ensure service delivery under scope, and satisfy customer requirements within the agreed time and quality standards.
- Manage and control recurrent costs and GBS investments maximizing the use of resources allocated, in order to guarantee profitability and economic benefits to the organization.
- Determine the marketing strategy and regional/local service management model of the GBS to ensure value promise for clients, in terms of quality, opportunity and costs, in order to build long-term relationships with stakeholders and guarantee standardization of national services and operational schemes.
- Assure compliance with Service Level Agreements established with clients, promoting the detection of areas for improvement that will increase the quality of the service delivered.
- Evaluate jointly with the leadership team (General Managers) the results achieved by the GBS, as well as investment projects to be addressed in order to optimize processes and increase the contribution of the area to achieve the business objectives.
- Ensure the achievement of quantitative and qualitative objectives for each GBS service area.
- Build and lead highly motivated teams
- Establish the site as a leading brand and employer of choice in the local market.
- Ensure recruiting and assignment of professional human resources to the various functions of the GBS, achieving an environment that encourage teamwork, staff development, quality customer service, and technical excellence in all aspects of management that will continuously improve employee engagement and satisfaction.
- In cooperation with HR, development plans, aimed at the consolidation of critical technical skills for the GBS operation, and continuous improvement of performance levels achieved.
- Partner with GBS and Corporate HR to enable the leaders and support teams to manage retention; career planning; and performance management of the site employees.
- Lead site-level communications and change management initiatives.
- Ensure that the facilities and workplace services are delivered effectively and efficiently including the development and execution of the site Business Continuity Plan.
- Act on behalf of FME in commercial or financial negotiations; industry forum or conferences; and local government coordination adhering strictly to the Company's compliance and business standards; and local regulations and laws of the host country. Negotiate agreements with products and services vendors, improving the client positioning in negotiating with vendors.
- Act as interface between site and customer groups to identify and prioritize key transition opportunities/issues at various governance interactions.
- Facilitate the successful transition of work to Wroclaw from various global regional services.
- In cooperation with Transformation office, develop site/tower transformation strategy, roadmap and execution
- Facilitate cross-tower and cross-centre synergy activities to generate operational efficiencies and promote the ONE GBS strategy.
- Drive a continuous improvement and service excellence culture across the centre while delivering cost & other operational benefits. Career with a purposeWe offer an opportunity to create and deliver treatments that save and change lives for the better. We'll support your ongoing development. And you'll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day. Inclusion and diversityJoining Fresenius Medical Care means becoming part of a team that values diversity. We embrace the wealth of different backgrounds, cultures, experiences and opinions that make up our workforce and strive to create an inclusive atmosphere in which all our employees feel valued. StabilityDeveloping innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth . This position provides our employees with the stability and security they need to help improve the lives of our patients. Learning and developmentWe offer participation in programs at world-class business schools, leadership development, regular training for our nurses, health care professionals and manufacturing staff and digital access to high-quality educational content for all employees worldwide 24/7. Local benefitsOur employees enjoy both local and global opportunities for growth and personal fulfilment. We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere. Work-life balanceWe want to empower people to deliver better care. Therefore, we promote a better work-life balance through flexible working hours, part-time models, the possibility to work from home, and more.
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Senior Director, Head of Poland Hub - Wrocław, Polska - Fresenius Medical Care, Europe, Middle East, and Africa
Opis
Fresenius Medical Care is the world's leading provider of products and services for individuals with renal diseases of which around 3.9 million patients worldwide regularly undergo dialysis treatment. Dialysis is a vital blood cleansing procedure that substitutes the function of the kidneys in case of kidney failure. As we continue transforming our business operations, we are currently looking for a: Senior Director, Head of Poland Hub
The holder of this position is responsible for:
Responsibilities:
