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Financial Operations Specialist
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Cloud Security Specialist
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Junior It Operations Specialist - Gdynia, Polska - Greenway Polska Sp. Z O.o.
Opis
About-project : You will be working in our Polish office in Gdynia together with three team members.Your work will include ongoing operations, project-related tasks as well as end-user support.
Operations will be focused on workplace and end-user devices, Windows and Microsoft services.
responsibilities :
as part of the 1st and 2nd level support, you are the point of contact for our colleagues, providing them support in any hardware or software issues communicate with customers effectively and per SLA requirements to uphold customer satisfaction standards escalate issues to the 2nd and 3rd level support or managers as needed participate in the creation of IT standards and guidelines assist with new software deployment and upgrades support IT equipment lifecycle management continuously learn new technology, tools, systems, and sharing that knowledge within the team provide operation and support for the following systems and devices: Windows 11 (L1/L2), Microsoft 365 suite (L1/L2), Workplace devices (printers, mobile phones, etc.) (L1/L2).
Intune/MEM (L1/L2), Azure AD/Entra ID (L1/L2) requirements-expected : at least 1 year of experience with end user support and/or system administration good English and Polish communication (oral and written) strong interpersonal/customer relations skills exceptional analytical and troubleshooting skills good documentation and presentation skills ability to communicate at non-technical level regarding the potentials and limitations of the system autonomy and teamwork in daily operations ability to evaluate risks and handle multiple priorities self-motivated and enthusiastic when working with difficult problems and tight deadlines understanding of LAN/WAN networking with the ability to troubleshoot network issues is a plus offered : stable work in a company, that is a leader in the development of the electromobility market in the country active participation in the technological revolution of the automotive industry the opportunity to work in a team of highly qualified associates employment based on an employment contract adequate remuneration co-financing for the medical insurance package and Multi Sport card Employee Capital Plans referral program flexible working hours possibility to work from home (less at the beginning, more after trial period) benefits : sharing the costs of sports activities sharing the costs of professional training & courses life insurance corporate products and services at discounted prices integration events retirement pension plan no dress code christmas gifts employee referral program
