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    Junior Desktop Engineer - Warsaw, Polska - Ryanair

    Ryanair
    Ryanair Warsaw, Polska

    2 dni temu

    Default job background
    Opis

    Ryanair Holdings plc, Europe's largest airline group, is the parent company of Buzz, Lauda, Malta Air, Ryanair & Ryanair UK. Carrying 168m guests p.a. on approx. 3,000 daily flights from 90 bases, the Group connects over 235 airports in 37 countries on a fleet of 523 aircraft, with a further 127 Boeing 737s on order, which will enable the Ryanair Group to grow traffic to 225m p.a. by FY26. Ryanair has a team of over 19,000 highly skilled aviation professionals delivering Europe's No.1 operational performance, and an industry leading 37-year safety record. Ryanair is Europe's greenest, cleanest, major airline group and customers switching to fly Ryanair can reduce their CO2 emissions by up to 50% compared to major European legacy airlines.

    The Role

    The Infrastructure team are currently recruiting for a Junior Desktop Engineer. Reporting to Labs desktop team Lead/IT Service Manager, this position is permanent and based in our Buzz HQ office in Warsaw.

    Responsibilities

    • Responsible for the ongoing maintenance and future planning needs of the company's desktop environment
    • Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency
    • Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
    • End-User/Client facing configuration of Office 365
    • Image Hardware
    • Excellent Working Knowledge of Active Directory.
    • Support Triage steps to determine User, PC, Network, or Application problems
    • Monitor, update, and manage a ticket queue with the goal of resolving issues within agreed SLA's
    • Network Printer installation / troubleshooting
    • Comfortable supporting mobile hardware (iPad, iPhone, Android)
    • Management and tracking of inventory through the full Asset Management Life Cycle

    Requirements

    • Experience of working in a desktop Support role desirable
    • Experience in remote and on-site PC fault diagnosis/troubleshooting
    • Strong troubleshooting skills with PC hardware
    • Knowledge of Active Directory, Windows 10, Microsoft365, Citrix, Terminal Server, Backups, Printing, Symantec Antivirus, VPN, SCCM
    • Excellent communication and documentation skills are essential
    • Good team player
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