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    CS Specialist with Czech - Warsaw, Polska - HTH Recruitment

    HTH Recruitment
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    Opis

    Zakres obowiązków:

    • Wspieranie całego cyklu obsługi klienta od zamówienia do faktury
    • Codzienny kontakt z klientami za pośrednictwem poczty elektronicznej i telefonu
    • Obsługa i rozwiązywanie reklamacji klientów
    • Szybkie odpowiadanie na zapytania klientów
    • Komunikacja i koordynacja z działami wewnętrznymi
    • Przygotowywanie i dystrybucja podstawowych raportów dotyczących aktywności klientów

    Wymagania:

    • Doskonałe umiejętności komunikacyjne - CS (native speaker lub osoba z zaawansowaną znajomością języka CS)
    • Znajomość języka angielskiego
    • Silny nacisk na satysfakcję klienta,
    • Dbałość o szczegóły w pisemnej komunikacji z klientami,
    • Umiejętność zarządzania kilkoma zadaniami i projektami jednocześnie
    • Zdolność do efektywnej pracy jako członek zespołu, ale także umiejętność pracy samodzielnej
    • Ogólna praktyczna znajomość pakietu MS Office
    • Doświadczenie w obsłudze klienta i/lub zarządzaniu zamówieniami
    • Znajomość SAP - będzie dodatkowym atutem,
    • Wykształcenie wyższe

    Oferujemy:

    • Zatrudnienie na podstawie umowy o pracę
    • Czas pracy oparty na zadaniach, wysoki poziom samodzielności i odpowiedzialności
    • Międzynarodowe środowisko pracy
    • Prywatne ubezpieczenie zdrowotne
    • Kafeteria (w tym karta Multisport)
    • Ubezpieczenie na życie
    • Dodatek urlopowy


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