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Customer Success Specialist, Product Upgrade - Gdynia, Polska - Grupa Absolvent
Opis
Join LSEG for a Customer Success Specialist, Product Upgrade position
Are you a confident, business driven individual passionate about the importance of data and technology to power the financial ecosystem? At LSEG, we help our customers achieve success by providing access to an open platform of our products that uncover business opportunities and catalyse change.
The Customer Success Upgrade Specialists are responsible for supporting the LSEG Product Upgrade initiatives by ensuring a seamless upgrade of clients to our next-generation platforms. This role focuses primarily on driving value in the Upgrade Process through
timely, accurate, and cohesive transfer of client layouts (files specifically customised for individual purposes) to the latest LSEG products. In this role, you will support clients from various workflows, including Sales & Trading, Commodities, Asset Management, Wealth, and Investment Banking across APAC, EMEA, AMERS. You will partner colleagues from different business units, moving clients to the new platform. In addition, you will serve as an advocate for our customers in highlighting
functionalities and features that will align client needs with our product roadmap. This will be done through partnership with internal team members to resolve any gaps as well as raise enhancements to improve product experience, among others.
Role Responsibilities:
• Migrate client customized files and layouts from legacy platforms to new solutions within agreed timelines.
• Collaborate with Customer Success Managers in tailor-fitting these files to client workflow, accounting for new/replacement features in our next-generation solution.
• Collaborate with the Helpdesk, Product Management, Content, and other internal stakeholders to resolve issues uncovered during the upgrade process.
• Build deep product expertise and advocate for enhancements by collaborating with internal stakeholders.
• Provide insights to Product Management, Customer Strategy & Execution, and Account Team on product experience and trends to align customer needs with business strategy.
• Provide insights to Product Management on internal migration tools to drive a seamless experience for the team as well as other colleagues.
Qualifications and Experience Required:
• Strong knowledge of Microsoft Excel is a must
• Deep attention to detail as you will work with a large amount of information
• Problem solving mindset - uncover issues and think out of the box to offer creative solutions and push for resolutions.
• Bachelor's degree or equivalent required
• Financial markets knowledge (includes Equities, FX, Fixed Income, Funds, Macroeconomics) is a plus.
• Strong knowledge on LSEG Desktop product functionalities is a plus.
• Ability to complete tasks in a timely manner with high quality and accuracy.
• Ability to adapt in a fast-paced environment and rapidly changing market.
• Proactive attitude as well as growth mindset, has a steadfast approach to increase. customer satisfaction.
• Proven track record and passion for driving outcomes.
Workstyle model:
We know balance is the key, therefore we propose hybrid way of working. You are welcome to work from our brand-new office every day, but you have still an opportunity to stay at home if needed. In this position you can work 2 days a week from home.
Your package when joining Gdynia team:
• Bonus: Annual bonus plan
• Wellbeing: monthly wellness and work-from-home allowance, and employee assistance program
• Healthcare: private medical care with Medicover, premium package fully covered by employer and life insurance with Generali
• Future: corporate pension plan supported by Fidelity International offering additional 5% of base salary to invest in selected funds, and LSEG Employee Share Purchase plan available
• Reward and Recognition: additional awards and vouchers available for extra achievements
• Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
• Development: E-learning platforms access with a range of training and certified courses
• LSEG Products: availability to access to real-time economic data through our flagship Workspace platform
• Diversity: Inclusive culture built by colleagues from over 40 countries representing various age, gender, race, and beliefs
• Charity: 2 additional days off for voluntary jobs
• Office: brand new, sustainable office with cafeteria and chillout space. Location 3T Office, Gdynia is less than 200m to PKM station and a walking distance to SKM station. Underground car park with 122 spaces for LSEG employees
• Activities: sport teams and social events to join e.g. weekly yoga classes in the office
• Company events: Annual Summer and Winter Parties for colleagues and Family Day for employees with partners and children
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
