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    Specialist Customer Service With Dutch - Kraków, Polska - Getinge Shared Services Sp. Z O.o.

    Getinge Shared Services Sp. Z O.o.
    Getinge Shared Services Sp. Z O.o. Kraków, Polska

    1 tydzień temu

    Default job background
    W pełnym wymiarze godzin
    Opis

    Technologies-expected : SAP about-project : Customer Service Specialist is responsible for assisting customers, preparing quotes, processing orders, responding and directing customer inquiries while collaborating with our sales, service, regulatory, finance and supply chain departments to provide best in class customer service, while ensuring full compliance with laws and regulations.


    responsibilities :

    Generating offers basing on technical product and service specifications Accepting, verifying, processing, confirming and updating customer orders Acting as contact for customers on incoming inquiries e.g.


    price requests, lead times, product availability, ship dates, tracing orders and invoicing issues Creating 3rd party purchase requisitions for specific customer/technician orders Preparing contracts and tenders documentation and updating data relevant in SAP system Preparing Service Confirmations and seeking Customer's approval Overlooking the Invoicing process Updating product and contract masterdata Answering incoming customer calls and emails in a professional and prompt manner Cooperating with internal departments and the business Providing backup coverage & assistance within the department Generating ad hoc reporting i.e.

    sales, back log reports, consignment, etc.

    Performing other related duties as required or assigned Following internal controls requirements and complies with company's policies and procedures Participating in processes improvement initiatives requirements-expected : Fluent Dutch (written and oral) required Detail-oriented, accurate, well organized, flexible and open to changes, Ability to work in a team Strong interpersonal and communication skills Willingness to work in an open and multicultural environment Intermediate IT skills (MS Windows, MS Office, general IT understanding)

    Basic knowledge of SAP will be an asset but is not required Experience in Customer Service especially in the SSC environment will be a strong asset offered :
    Very attractive working conditions Interesting and stable job in multinational company Friendly work environment Open and friendly organizational culture Opportunity for interesting development path Participation in projects Professional trainings 'Hybrid' work opportunity benefits : private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance flexible working time fruits integration events corporate sports team coffee / tea parking space for employees extra social benefits meal passes pre-paid cards sharing the costs of tickets to the movies, theater holiday funds christmas gifts employee referral program charity initiatives hybrid work opportunities
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