Junior IT Supporter - Szczecin, Polska - Coloplast

Opis

Coloplast develops products and services that make life easier for people with very personal and private medical conditions. In Szczecin we are Business Centre that is responsible for global financial operations, orders administration, HR and IT support, marketing & data analysis activities, and many others. If you have the right profile and the right amount of curiosity and ambition you can be a part of this exciting challenge. Curiosity works here

About the Department:
Global IT is responsible for all IT in Coloplast – across sites and functions. We support our colleagues and to cooperate with them on how to make the best technology decisions. In Global IT, we take care of everything from supporting phones and computers to engaging into large business development projects for all parts of the Coloplast organization. We work as One IT – no matter where we are located, we seek to contribute with the right competences at the right time.

About the Team:
You will join a group of fantastic people who act as technical IT Support and handle all kind of computer, mobile device and IT system issues for all Coloplast users globally and at the same time deliver on-site support to our colleagues locally in Szczecin. We search for a new team member, who enjoys solving IT issues and fulfilling our Colleagues' requests.

Responsibilities:

• Acting as 1st and 2nd line of technical IT support

• Providing IT support in English to our employees globally

• Ensuring all calls and emails are logged accurately within the ticket system

• Taking ownership and responsibility of each incident and request to ensure the best customer experience

• Escalating incidents and requests to the relevant 2nd or 3rd line technical teams

• Delivering high quality support and solutions in compliance with agreed SLA and processes

• Proactive knowledge sharing with other team members

• Collaborate with third-party suppliers

Requirements:

• Very good English (spoken and written)

• Advanced knowledge about IT systems in general (Active Directory, Microsoft 365, Citrix)

• Good knowledge of computer hardware and IT equipment (including iOS)

• Preferably experience from an international environment

• Bachelor's degree in computer science will be an asset

• Ability to work on shifts (8:00 – 16:00; ; 15:00 – 23:00; Monday – Friday)

• ITIL process knowledge will be an advantage

• Strong analytical competencies

• Ambitious and proactive

• Committed and determined

• Good team spirit

We offer

• No probation period – long-term contract from the start

• Hybrid work

• International work environment with Scandinavian culture

• Opportunity to use and develop foreign languages in daily work

• Fantastic work atmosphere full of respect and partnership

• Internal trainings

• Sports card

• Private medical care

• Restaurant card

• Holiday bonus and occasional cards

#LI-Hybrid

If you are curious like we are, and want to know more about our company go to

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about people and with products available in more than 143 countries, we are one of the world ́s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.