- Contact customers to collect outstanding debt and negotiate payment plans.
- Coordinate customer queries with relevant departments for dispute resolution and follow assigned collections strategy.
- Manage customer administration needs to facilitate invoice payment and implement process improvements.
- Monitor assigned portfolio of customer accounts for debt reduction and receivables improvement, working with OTC tools such as SAP and Getpaid.
- Cultivate strong collaborative relationships with internal customers, including Sales and Customer Service, to enhance communication and query resolution.
- Report current status and identify potential risks to Credit Controller, while ensuring compliance with collections policies and procedures.
- Minimum 1 year of collections or cash application experience in an international environment, with credit knowledge considered advantageous.
- Comprehensive understanding of end-to-end OTC operational and financial controls, business processes, and reporting.
- Demonstrated ability to drive process improvements with a proven track record.
- Fluency in both written and spoken French and English.
- Exceptional verbal and written communication skills to effectively interact with internal and external stakeholders.
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Associate OTC with French - Wrocław, Polska - Smith+Nephew
Opis
Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.
Smith+Nephew is hiring Associate OTC with French
As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes as well as for following the designed control metrics from a GBS centre as described in the S&N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements.
What you will be doing?
What will you need to be successful?
At Smith+Nephew we offer
Inclusion, Diversity and Equity : Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website
Your Future : annual bonus, life insurance, company stock saving plan
Work/Life Balance : paid volunteering hours, flexible approach
Your Wellbeing : private health care with dental care package, multisport card/my benefit platform
Flexibility : possibility of working in hybrid model
Training : Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies
Extra Perks : referral bonus, recognition program, mentoring program
