- Process analysis: Analyzing existing processes to identify areas of improvement, inefficiencies and bottlenecks. This involves gathering data, observing workflows and conducting interviews with staff.
- Process improvement strategies: Collaborating with cross-functional teams to develop and implement process improvement strategies for administrative functions. This may involve redesigning workflows, implementing new technologies or introducing best practices.
- Standardization and documentation: Developing and implementing standardized procedures, policies and guidelines. Creating process documentation, including standard operating procedures (SOPs), work instructions and templates- to ensure consistency and clarity.
- Training and development: Providing training and coaching to staff on new processes, procedures and tools. Ensuring that employees understand and adhere to the improved administrative processes to maximize efficiency and effectiveness.
- Performance monitoring: Establishing key performance indicators (KPIs) to measure the effectiveness of processes. Regularly monitoring and analyzing data to identify trends, track progress and make data-driven decisions.
- Technology implementation: Identifying and implementing technology solutions to automate and streamline processes. This may involve evaluating and selecting software applications, overseeing implementation and providing training & support to users.
- Change management: Leading and managing change initiatives related to processes. This includes communicating changes to stakeholders, addressing concerns and ensuring smooth transition & adoption of new processes.
- Stakeholder management: Collaborating with various stakeholders, including department heads, executives and administrative staff, to gain buy-in and support for process improvement initiatives. Building strong relationships and effectively communicating the benefits and impact of proposed changes.
- Risk assessment and mitigation: Identifying potential risks and challenges associated with process improvements. Developing mitigation strategies to minimize disruptions and ensure smooth implementation.
- Continuous improvement: Promoting a culture of continuous improvement within the SSC function. Encouraging feedback, soliciting suggestions and fostering innovation to identify new opportunities for process optimization and implement changes as needed. What we want:
- Minimum 4 years of experience in similar role in other similar size SSCs or COEs with proven track record
- Process Guru with great project management and change management skills
- Tech-savvy and passionate about efficiency improvement through standardization and digitalization solutions
- Can-do hands-on attitude
- Certification and experience in use of Lean & Agile methodologies and tools
- Mandatory fluency in spoken and written English
- Ability to use the SAP system
- Computer literate (Excel, Word, Lotus Notes, etc.)
- Very good work organization and customer relationship building skills
- Very good communication skills including stakeholder management and the ability to work in a team
- Ability to effectively manage time and prioritize tasks
- Independence in acting and making decisions in the assigned area of authority
- Ability to think analytically and easily absorb new knowledge
- Initiative in action What we offer:
- Possibility to have real impact on the business
- Work in dynamically developing company
- Trainings, knowledge sharing & experience gained by working with experts
- Stable working conditions based on employment contract
- Hybrid work system, flexible hours
- Medical care, sport card, life insurance
- Exceptionally friendly working atmosphere and team support
- Modern office located in the Center of Łódź
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Opis
Scope of duties:As SSC Operational Excellence Manager your role will be improving processes within the SSC organization to enhance efficiency, productivity and effectiveness. You will play a critical role in optimizing processes owned by SSC organization, enhancing productivity and driving operational excellence within Flint Group.
