ServiceNow Consultant - Gdańsk, Polska - 1dea

Opis

Role Description

We are seeking a knowledgeable and innovative ServiceNow Consultant (Senior) for one of our key clients. The candidate will work primarily in consulting, migration, development, and maintenance within our Client's IT department. As part of a 9-member Agile team, you will work full-time in a long-term position, fully remotely. Your daily responsibilities will include providing expertise on ServiceNow platform, identifying and understanding client requirements, implementing technological solutions, and ensuring overall client satisfaction.

Company Description

We are a leading IT consultation company focused on providing top-notch technology services. Our core values are centered around transparency, integrity, and innovation. We are committed to fostering a culture that emphasizes professionalism and collaboration while delivering quality solutions to our clients.

Terms

• Startdate: preferring ASAP (max 1 month notice period)
• Remuneration: PLN net / h
• Contract type: B2B (outsourcing via 1dea)
• 100% remote work
• Full-time
• Long-term

Recruitment Process

• Initial Acceptance: Our team will review all applications and shortlist candidates who meet our criteria.
• Phone Interview: Shortlisted candidates will be invited for a phone interview to discuss their skills and experience further (30 min).
• Qualifying Interview: our Client will conduct a thorough screening to assess the candidate's fit for the role and our Client's company (1 hour).
• "Say hello" meeting with the Project (Client): Finalists will be invited for a comprehensive interview to discuss their competencies and expectations (20 mins).

Scope of duties:

• Craft & configure ServiceNow modules for streamlined professional & managed services (CSM & SPM)
• Migrate ITSM processes to new Delivery Platform using CSM & SPM
• Build custom workflows, forms & automation for time & material & fix-price projects (ServiceNow development tools & scripting)
• Collaborate with stakeholders, BOs & POs to deliver ServiceNow consultancy & solutions
• Mentor team members

Requirements:

• 6+ years industry experience | 4+ years ServiceNow Consultant (CSM & SPM)
• Master of "out-of-box" process customization & ServiceNow development (JavaScript, HTML, CSS, APIs)
• Expert in update set creation, promotion, testing, and production deployment
• Confident in ServiceNow ATF & application lifecycle management
• B2+ English (multilingual environment)

We offer:

• Long-term B2B partnerships (indefinite contracts)
• Stable, secure role in a market leader Company
• Provided the hardware, software, and configuration
• Flexible working hours (8am-9am start)
• 100% remote
• Expert mentorship and career support
• Mature, sustainable design ecosystem
• Collaborative, open, and supportive team culture
• Agile development: continuous improvement, teamwork, and empiricism
• We value creativity: share your ideas, be heard, and make a difference

We encourage all interested candidates to apply via the application form. We are dedicated to providing equal opportunities to all applicants and look forward to receiving your application.