- Provide strong leadership to managers, ensuring they are equipped to lead their respective teams effectively.
- Cultivate a collaborative work culture that emphasizes continuous learning, teamwork, and professional development.
- Develop and implement strategies to optimize productivity and efficiency across the department, aligning with organizational objectives.
- Ensure that company values (Move Faster, Keep Learning, Stay Positive, and Deliver Value) are embedded in team operations and decisions.
- Act as the single point of contact for all stakeholders, including engineering, marketing, HR, and other support functions.
- Establish and nurture strong working relationships with stakeholders to facilitate seamless operations, ensuring all teams work cohesively.
- Spearhead recruitment efforts in alignment with the company's rapid growth objectives, working closely with the HR team.
- Ensure the identification and recruitment of top talent, fostering a high-performance culture that drives organizational success.
- Champion and uphold a culture of excellent service delivery, ensuring all interactions are handled with professionalism, empathy, and timeliness.
- Analyze customer feedback and interactions to identify areas for improvement, designing and implementing effective solutions.
- Set, uphold, and continuously improve customer service standards, policies, and procedures.
- Oversee the resolution of escalated issues, providing guidance to managers to ensure timely and satisfactory outcomes.
- Collaborate cross-functionally to address and resolve complex customer concerns, driving customer satisfaction and retention.
- Utilize data-driven insights to evaluate team performance and recommend improvements, ensuring key performance indicators (KPIs) are met or exceeded.
- Generate regular reports on customer service activities, trends, and insights for senior management, offering valuable insights for strategic decision-making.
- Regularly evaluate and improve call center processes and applications.
- Implement best practices for process optimization and efficiency.
- Foster a culture of continuous improvement and innovation.
- Demonstrated experience (3-6 years) in a leadership role, ideally as a Customer Service Senior Manager or in a comparable capacity.
- Proven track record of managing managers with smaller teams preferably ability to manage up to 100FTEs.
- Knowledge of Management methodologies SCRUM/ ITIL/ Six Sigma.
- Profound understanding of customer service principles and practices.
- Preferred experience in telehealth or healthcare-related industries.
- Outstanding communication, problem-solving, decision-making skills, and coaching skills.
- Proficiency in customer service software, CRM systems, and reporting tools. Experience with Zendesk is a plus.
- Proven track record of leading and motivating teams, driving high performance, and fostering employee engagement.
-
MS Power Platform IT Consultant
1 tydzień temu
Michael Page Kraków, PolskaExpected, SAP, Microsoft Power Platform, BPMNAbout the project, Our Client is a well known brand from Retail sector., , Their headcount is working exclusively in Europe. The Group is receiving business awards, leaning into sustainability and carbon neutral products. The organizat ...
-
Security Administration Analyst
4 dni temu
Brown Brothers Harriman Kraków, PolskaExpected, Active Directory, Service-nowYour responsibilities, Security Administration:, · • Perform first level ISM user system access requests with a 95% in 48 Hours Service Level Agreement,, · • Administer user systems and data entitlements across multiple platforms and appli ...
-
SAP EWM Technical Developer Consultant
3 dni temu
ZF Group -, Kraków, Polska W pełnym wymiarze godzinAbout us: · ZF is a global technology company suppling systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrat ...
-
Threat Detection Engineer
4 dni temu
Euroclear Kraków, PolskaExpected, SplunkOperating system, Windows, LinuxAbout the project, As a global critical financial infrastructure, the protection of Euroclear information and assets is fundamental to the companys' business. Security is at the core of our services, firmly embedded in the managemen ...
-
Security Administration Analyst
3 dni temu
Brown Brothers Harriman Kraków, Polska W pełnym wymiarze godzinTechnologies-expected : Active Directory Service-now responsibilities : Security Administration: Perform first level ISM user system access requests with a 95% in 48 Hours Service Level Agreement, Administer user systems and data entitlements across multiple platforms and applica ...
-
Fullstack Developer
3 dni temu
Cyclad Kraków, Polska W pełnym wymiarze godzinTechnologies-expected : Java Java Script Type Script SQL about-project : Remote work: 100% remote from PL Budget: up to 135 PLN/net/h + VAT Type of employment: B2 B Contract length: Long - term Project language: English responsibilities : Design and implement new features, mainta ...
-
Deskside Support Technician
2 dni temu
Hcl Poland Kraków, Polska W pełnym wymiarze godzinAbout-project : As a member of the End User Support team, the candidate will provide high quality support with very good customer service, technical expertise and timeliness. · This position has frequent contact with end users, peers and managers primarily face to face as desksid ...
-
Business Product Owner
3 dni temu
Flyps Bydgoska , Poznań, Polska W pełnym wymiarze godzinFlyps is a high-tech software house that has been on the market for 7 years, specializing in projects requiring specialist knowledge: R&D, AI, computer vision, and high scalability. · As a software house, we build, among others software for self-propelled robots, biotechnology co ...
-
It Service Delivery Manager
1 tydzień temu
Phinia Delphi Poland Kraków, Polska W pełnym wymiarze godzinResponsibilities : Manage IT services for assigned sites, working with internal service teams and external service providers resources to provide effective IT services Prioritize IT services work within the assigned sites and provide reporting on top issues and status Manages ser ...
-
Unix Engineer
1 tydzień temu
Cyclad Kraków, Polska W pełnym wymiarze godzinTechnologies-expected : Unix Ansible Puppet Bash Bourne Yaml solaris Linux about-project : Location: Katowice or Kraków or Opole or Wrocław (hybrid model of work) Type of employment: contract of employment Level: Mid/Senior Project language: English Contract length: Indefinite/ l ...
-
Data Loss Prevention Analyst
1 tydzień temu
Hsbc Service Delivery Kraków, Polska W pełnym wymiarze godzinTechnologies-expected : SQL about-project : Global Cybersecurity Operations (GCO) provides a coordinated suite of "Information & Network Defence" services responsible for detecting and responding to information and cybersecurity threats to HSBC assets across the globe. · This inc ...
-
Terraform Software Developer
1 tydzień temu
Infogain Technologies SpÓŁka Z OgraniczonĄ OdpowiedzialnoŚciĄ Kraków, Polska W pełnym wymiarze godzinAbout-project : Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. · Using technologies such as cloud, microservices, automation, Io T, and artificial intelligence, we engineer business outcomes for Fortune 500 companies an ...
-
Junior It Project Manager
1 tydzień temu
Ggs It Consulting Kraków, Polska W pełnym wymiarze godzinResponsibilities : Support in managing international IT projects Lead project planning sessions Co-supervise and coordinate project teams Manage project progress and adapt work as required Schedule and prioritise tasks in projects Ensure projects meet deadlines Develop and mainta ...
-
Product Owner
1 tydzień temu
Hsbc Service Delivery Kraków, Polska W pełnym wymiarze godzinAbout-project : The Product Owner is the Agile team member primarily responsible for maximizing the value delivered by the team by ensuring that the team backlog is aligned with stakeholder needs. · This role serves as the 'voice of the customer' and manages the product developme ...
-
Senior Compensation Specialist @
1 dzień temu
Arche Consulting Kraków, Polska W pełnym wymiarze godzinOur client offers: Stable employment based on an employment contract, Flexible working hours and a hybrid system, A high degree of independence in the workplace and a real opportunity to influence processes, Benefit package including: lunch cards, private medical care, Multisport ...
-
Terraform Software Developer
6 dni temu
Infogain Technologies SpÓŁka Z OgraniczonĄ OdpowiedzialnoŚciĄ Kraków, Polska W pełnym wymiarze godzinTerraform Software Developer Miejsce pracy: Kraków Technologies we use Operating system Windows About the project Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. · Using technologies such as cloud, microservices, automat ...
-
Rpa Business Analyst
1 tydzień temu
Amer Sports Global Business Services Kraków, Polska W pełnym wymiarze godzinTechnologies-expected : RPA VBA technologies-optional : SAP about-project : Amer Sports Global Business Services is seeking an RPA BUSINESS ANALYST who as a member of an RPA and Tools team will have the opportunity to coordinate of implementation of different automation projects ...
-
Technical Support Agent With Italian
3 dni temu
Hcl Poland Kraków, Polska W pełnym wymiarze godzinResponsibilities : Tasks: As a Technical Support Agent with HCL Technologies, you will perform a support role for the Italian-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. · Your main aim will be to provid ...
-
Technical Support Agent With Czech
3 dni temu
Hcl Poland Kraków, Polska W pełnym wymiarze godzinResponsibilities : Tasks: As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. · Your main aim will be to provide answers to the clie ...
-
Terraform Software Developer @
1 tydzień temu
Infogain Technologies Sp. Z O.o. Kraków, Polska W pełnym wymiarze godzinProject info: Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. · Using technologies such as cloud, microservices, automation, Io T, and artificial intelligence, we engineer business outcomes for Fortune 500 companies and ...
Senior Manager Care Coordination - Kraków, Polska - Henry Meds
Opis
Job Title: Senior Manager, Care Coordination
Job Overview:
Tens of millions of Americans are uninsured or underinsured. Henry makes long-term care for chronic conditions easy, accessible, and affordable no matter someone's budget. Our customers often save $1,000+/ month compared to the traditional healthcare system. Enjoy the casual culture, remote-first workplace, and generous PTO/benefits
We're currently seeking a Senior Manager for our Customer Advocacy team, responsible for overseeing managers and acting as the primary liaison for all stakeholders, including engineering, marketing, HR, and other vital support functions. Additionally, this role will play a pivotal part in strategic talent acquisition, collaborating closely with the HR team to meet the company's aggressive growth targets.
Key Responsibilities:
Managerial Oversight:
Stakeholder Engagement:
Talent Acquisition and Recruitment:
Customer Experience Enhancement:
Complex Issue Resolution:
Reporting and Strategy:
Continuous Process and Application Improvement:
Other duties as needed based on department and/or organizational needs.
Qualifications:
