- Process of Product Technical Complaint Cases, including receiving complaints, entering into internal IT Tools, processing, and final closing
- Assign appropriate initial risk classification after review of all relevant case information
- Identify escalation needs and notification
- Apply country-specific requirements and product-specific requirements during the processing of Technical Complaint Cases
- Support the sample handling and reimbursement process
- Create letters to complainants and 3rd party companies
- Cooperation with internal and external call centres, manufacturing sites, country quality units and complainants to obtain complete case information and investigate thoroughly
- Ensures an appropriate documentation, archiving and record-keeping process in compliance with applicable regulations and standard operating procedures
- Medical / Pharmaceutical / Natural science background
- Proven professional experience in the respective process and business acumen
- Ability to work in international and cross-country teams and processes
- English at least B2 written and spoken in a must
- Analytical skills - the ability to draw conclusions and think outside the box while investigating the complaint cases
- Additional European languages (German, Norwegian, Swedish, Russian)
- SAP user experience
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Product Technical Complaints Senior Specialist with English - Gdańsk, Polska - Bayer
Opis
At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.
Product Technical Complaints Senior Specialist with English
Role purpose:
Records, verifies, prioritizes and handles product technical complaints according to process documentation including escalations and sample handling processes.
Your responsibilities:
Your profile:
Nice to have:
