- Concevoir et mettre en œuvre les stratégies de gestion des connaissances et les feuilles de route, afin d'optimiser la base de connaissances pour soutenir nos objectifs (self-service, engagement des clients et des employés). Développer, former et diriger une équipe d'auteurs de connaissances et de champions de la connaissance.
- Surveiller l'efficacité et l'efficience du processus de gestion des connaissances et des normes de qualité, afin d'identifier les risques et les domaines à améliorer.
- Identifier les améliorations en effectuant une analyse des causes profondes, et développer et mettre en œuvre des solutions.
- Encourager une culture de travail collaboratif et de partage des connaissances entre les pays et les équipes (de projet) pour partager les meilleures pratiques, la collaboration et la résolution de problèmes.
- Collaborer avec les clients, les propriétaires de produits, les responsables de centre de contacts et d'autres parties prenantes pour positionner nos solutions de connaissances.
- Construire et favoriser une communauté de gestion des connaissances soutenant l'exécution réussie des stratégies et se concentrant sur l'ajout de valeur à notre entreprise.
- Veiller à ce que les employés et les clients disposent de contenus de haute qualité à portée de main qui ajoutent de la valeur à leur expérience.
- Être un expert en la matière pour les questions relatives à la base de connaissances.
- Minimum Bac +3 en gestion en affaires ou en communication
- Minium trois ans d'expérience en gestion des connaissances et en création de contenu dans un environnement de service
- Succès avéré dans la gestion du changement/l'amélioration continue
- Grand sens de l'organisation, avec la capacité de gérer plusieurs projets et parties prenantes simultanément
- Excellentes compétences en communication et en rédaction
- Succès avéré dans l'organisation de sessions créatives avec les parties prenantes
- Sens du travail d'équipe
- Capacité à nouer des relations avec un large éventail de parties prenantes dans plusieurs pays et à différents niveaux de hiérarchie
- Utilisation des systèmes de base de connaissances tels que Zendesk, Salesforce, Dynamics
- Anglais courant
- Une expérience dans un environnement international.
- Prime sur objectifs.
- Prime de participation et prime d'intéressement.
- Des actions en faveur de l'équilibre vie professionnelle/ vie personnelle (conciergerie d'entreprise, associations sportives, plateforme de covoiturage, crèche d'entreprise).
- « Lyreco est signataire de la Charte de la diversité. Nous garantissons le respect des règles de non-discrimination à l'embauche et nous nous engageons à aider les personnes éloignées de l'emploi. »
- Télétravail.
- Design and implement the knowledge management strategies and roadmaps, top optimize knowledge base in support of our objectives (self-service, customer and employee engagement)
- Grow, develop & lead a team of knowledge authors and knowledge champions.
- Monitoring the effectiveness and efficiency of the knowledge management process and quality standards, to identify risks and areas for improvement
- Identify improvements by performing root cause analysis, and development and implement solutions
- Encourage a culture of collaborative workflows and knowledge sharing among countries and (project) teams to share best practices, collaboration and problem solving
- Partner with customers and product owners, CC managers and other stakeholders to position our knowledge solutions
- Build and foster a knowledge management community supporting successful execution of the strategies and focus on adding value to our business
- Ensure employees and customers have high quality content at their fingertips that adds value to their experience
- Be a subject matter expert for knowledge base matters
- Bachelordegree in business or communications
- A minimum of three years experience in knowledge management and content creation in a service environment
- Proven success in managing change/continuous improvement
- High degree of organization, with the ability to manage multiple projects and stakeholders in parallel
- Excellent communication and writing skills
- Proven success in hosting creative sessions with stakeholders
- Team player who can build relationships with a broad range of stakeholders in multiple countries and across levelsof hierarchy
- Proficient use in knowledge base systems such as Zendesk, Salesforce, Dynamics
- Self-starting team player
- Customer first mentality
- Fluent in English
- A full- time job in a dynamic, passionate, international team
- Competitive salary
- Hybrid work model
- Pension plan
- Personal growth budget
-
Data Center Engineer L 2
1 tydzień temu
DeRisk Technologies Gdańsk, Polska ContractJob Responsibilities: · Deployment / In-Scope Configuration Items · • Servers (Virtual & Physical) · • Storage & Backup Devices · • Server Appliances · • Hyper Converged Infrastructure (E.g. Nutanix, Cisco UCS) · • Tape Storage Units · • Power Distribution Units rated 3KVA ...
-
Senior Application Consultant Azure
1 dzień temu
Capgemini Polska Gdańsk, PolskaExpected, Azure, Java, C#, SQL, Windows ServerOptional, TerraformOperating system, WindowsAbout the project, Frequently used technologies:, · •Azure CLI or Azure PowerShell, · •Windows Server or Linux in the context of the cloud environment (Azure), · •Java or C# with the use ...
-
Senior WMS Administrator
1 dzień temu
EWL GROUP Gdańsk, PolskaRecruitment for, For our Client, from the automotive industry, we are looking for a Senior WMS Administrator.Optional, SQLYour responsibilities, Ensuring the operational efficiency of the software application., Optimizing software processes to align seamlessly with the business a ...
-
ERP Template Release Manager
4 dni temu
ZF Group -, Gdańsk, Polska W pełnym wymiarze godzinAbout us: · ZF is a global technology company suppling systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrat ...
-
Group Head of Customer Care F/M
1 tydzień temu
Lyreco Group Gdańsk, Polska W pełnym wymiarze godzinÊtes-vous enthousiaste à l'idée de vivre une nouvelle aventure professionnelle ? · Chez Lyreco, nous offrons plus qu'un emploi, une carrière Notre équipe Customer Experience est à la recherche d'un Group Head of Customer Care H/F talentueux et ambitieux pour rejoindre notre éq ...
-
Support Engineer CIAA
1 tydzień temu
Infopulse Poland Gdańsk, PolskaExpected, Python, AWSYour responsibilities, Perform regular maintenance and configuration changes to ensure the smooth operation of the Customer Intelligence and Advanced Analytics (CIAA) application, Manage the deployment process, including coordinating and overseeing the go-liv ...
-
Consultant SAP- Sales
2 dni temu
Lyreco Group Gdańsk, Polska W pełnym wymiarze godzinEn Lyreco todos compartimos el objetivo común de luchar por la pasión, la excelencia, el respeto y la agilidad . Estamos orgullosos de ser líder europeo y el tercer mayor distribuidor de productos y servicios a nivel mundial para empresas en el lugar de trabajo. · En Lyreco es ...
-
Integration Test Engineer
1 tydzień temu
Northvolt Elbląska , Gdańsk, Polska W pełnym wymiarze godzinAt Northvolt, we don't only produce innovative, 'green' battery cells made from recycled and ethically sourced raw materials. We also develop and produce cutting edge, cloud-connected battery systems. Do you want to be an expert on how these systems work, and help to integrate an ...
-
SAP S 4 Hana Data Migration Consultant
4 dni temu
ZF Group -, Gdańsk, Polska W pełnym wymiarze godzinAbout us: · ZF is a global technology company suppling systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrat ...
-
Senior IT Security specialist with Azure
1 dzień temu
Capgemini Polska Gdańsk, PolskaExpected, Azure DevOps, Linux, Docker, Kubernetes, Jenkins, GitLab, Ansible, TerraformOperating system, WindowsAbout the project, Our department supports the automation of the software development process with the use of Azure Cloud Platform and Azure DevOps tools and techniques. ...
-
Functional Safety Engineer
1 tydzień temu
Northvolt Elbląska , Gdańsk, Polska W pełnym wymiarze godzinBy joining our team, you will be able to: · Develop your engineering skills by participating in projects from requirements to deployment in a multidisciplinary R&D team. · Gain experience in product development for fast growing industry of electromobility and energy storage. · Pa ...
-
Operations Release Manager pharma; 100% remotely
1 tydzień temu
7N -, Gdańsk, Polska W pełnym wymiarze godzinAs an Operations/Release Manager, you will lead and mentor a team of deployment Release Engineers, fostering a collaborative environment. · Your responsibilities: · Lead and mentor a team of deployment Release Engineers Coordinate and execute software releases in cloud environmen ...
-
High Severity Incident Manager
1 tydzień temu
Sii Sp. Z O.o. Gdańsk, Polska W pełnym wymiarze godzinHigh Severity Incident Manager (Major) Miejsce pracy: Gdańsk Technologies we use Expected Microsoft Excel Service Now Optional ITIL About the project We are looking for IT High Severity Incidents Managers who will be responsible for helping business users get the expected help fr ...
-
Senior Software Engineer
6 dni temu
Ergo Technology & Services S.a. Gdańsk, Polska W pełnym wymiarze godzinSenior Software Engineer (Power Platform Operations) Miejsce pracy: Gdańsk Your responsibilities securing operations of Power Platform projects acting as the first point of contact for escalation creating of knowledge base for 1st level support organizing of 2nd level support wit ...
-
DevOps Engineer
1 tydzień temu
Boldare -, Gdańsk, Polska W pełnym wymiarze godzinBoldare is an Agile-powered company with nearly two decades of international experience in product development and consulting. The company helps clients redefine their industries by building with them the products their users want. Starting in 2004, Boldare now has talents spread ...
-
Flutter Mobile App Developer
1 dzień temu
Quod Financial Piastowska , Gdańsk, Polska W pełnym wymiarze godzinMust have skills: · Commercial Experience in developing Mobile Applications for 4-5+ years · Experience with Dart/Flutter 2+ years · Knowledge of releasing to the App and Play store. As well as good understanding of CI/CD process needed for it · Ability to work alone on the code: ...
-
OT Security Expert
4 dni temu
BALTIC HUB Kontenerowa, Gdańsk, Polska W pełnym wymiarze godzinOT Security Expert · Responsibilities: · design, deployment and configuration of network OT/OT infrastructure, · implementation and configuration of firewalls, routers and switches, · implementation of security policies, access and authentication management, · implementation of I ...
-
Ot Security Expert
1 tydzień temu
Baltic Hub Container Terminal Sp. Z O. O. Gdańsk, Polska W pełnym wymiarze godzinOT Security Expert Miejsce pracy: Gdańsk Your responsibilities design, deployment and configuration of network OT/OT infrastructure, implementation and configuration of firewalls, routers and switches, implementation of security policies, access and authentication management, imp ...
-
MS Dynamics Product Owner
1 dzień temu
LYRECO ADVANTAGE D Aleja Grunwaldzka, Gdańsk, Polska W pełnym wymiarze godzinProduct Owner USFA · As a USFA Product Owner focused on Sales Experience utilizing Microsoft Dynamics 365, your role is pivotal in harnessing the capabilities of this powerful tool to elevate our sales strategies and operations. Your primary responsibility lies in the seamless in ...
-
Telecom Network Penetration Tester
6 dni temu
T-Mobile Polska S.A. -, Gdańsk, Polska W pełnym wymiarze godzinOpis stanowiska: · You will be end-to-end responsible for the penetration tests of the telecommunication services · Wymagania: · Having performed pentests and/or red team services to telecoms in scope of network and platform testing is a must · 3+ years of prior demonstrable hand ...
Knowledge Manager F/M - Gdańsk, Polska - Lyreco Group
Opis
Êtes-vous enthousiaste à l'idée de vivre une nouvelle aventure professionnelle ?
Chez Lyreco, nous offrons plus qu'un emploi, une carrière Notre équipe Customer Experience est à la recherche d'un Knowledge manager H/F talentueux et ambitieux pour rejoindre notre équipe au siège social.
Lyreco est le leader européen et le troisième distributeur mondial de produits et services pour l'environnement de travail. Société privée depuis 1926, Lyreco s'est constamment adaptée aux évolutions du monde du travail grâce à son souci d'excellence en matière d'expérience client, à ses partenariats solides avec des fournisseurs renommés et à sa logistique efficace.
Avec plus de employés, Lyreco opère directement dans 25 pays d'Europe et d'Asie et couvre 17 autres marchés sur 4 continents par le biais d'un réseau de partenaires de distribution.
CE QUE NOUS PROPOSONS:
CE QUE NOUS RECHERCHONS:
Les « + » chez Lyreco Management
#LI-HR1
#LI-Hybrid
#managementFR
Are you excited for your new career adventure?
At Lyreco, we offer more than just a job, but a career Our Group Customer Experience Team is looking for a talented and ambitious new Knowlegde Manager to join in HQ (Marly).
Lyreco is the European leader and the third largest distributor of workplace products and services in the world. A privately owned company since 1926, Lyreco has constantly adapted to the evolutions of workplace thanks to its focus on excellence in customer experience, strong partnerships with renowned suppliers, and efficient logistics.
With more than 12,000 employees, Lyreco directly operates in 25 countries in Europe and Asia and covers 17 additional markets on 4 continents through a network of distribution partners. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services.
To learn more about Lyreco – see our
YOUR MISSIONS:
YOUR PROFILE:
REASONS TO JOIN LYRECO:
If the above job description interests you and you think you are a good fit, please send your cv in French & English We look forward to receiving your application.
