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Customer Technical Support Representative with Spanish - Gdańsk, Polska - Cognizant Technology Solutions Poland Sp z o o
Opis
Working hours: 2 shifts within 07:00 AM – 07:00 PMWhat we do:
At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.
Role summary:
As Customer Technical Support Representative, you will focus on delivering an excellent experience for our members by ensuring the protection of their data and education in alignment with the User Agreement.
You will be responsible for receiving, investigating, and resolving customer inquiries, identifying, and deterring fraudulent activity, and addressing Terms of Service violations.
You will manage proactive/reactive inquiries efficiently in order to quickly recover trust with members, customers, and employees. Ultimately removing friction and enabling our members to continue pursuing economic opportunities.Core Responsibilities:
Primary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement.
Effectively recognize problems and limit damage to trust by performing relevant research, analysing data, and using appropriate tools, resources, and subject matter experts.
Drive efficiency gains by identifying, communicating, and acting on gaps in existing workflows.
Actively participate in cross-functional, global initiatives by identifying potential current or future site-related risks and providing recommendations to drive our business forward.
Qualifications:
Excellent verbal and written English & Spanish (min B2).
2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solution.
Ability to provide extraordinary customer service with high levels of integrity and confidentiality using common sense, problem-solving, and analytical skills.
Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries.
Experience using Microsoft Office products and strong working knowledge of PC-based Internet and software applications.
Ability to multitask using different media programs.
We offer:
Opportunity to be part of a global organization focused on the development.
Open-minded and multinational environment.
Training & development opportunities including language courses.
Professional development and a clear career path.
Full equipment and paid training provided from the first day of work.
Extensive benefits package:
Multisport Card,
LuxMed medical healthcare including dental care,
Life insurance,
Cafeteria benefits.
