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    Service Desk L1 - Gdańsk, Polska - Wipro It Services Poland

    Wipro It Services Poland
    Wipro It Services Poland Gdańsk, Polska

    2 dni temu

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    W pełnym wymiarze godzin
    Opis

    With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.


    It is the freedom provided to every individual at Wipro to learn, grow and create a career path that makes us an organization of opportunities beyond boundaries.

    Beyond boundaries of region, age, gender, ability and routine.


    We invite you to be a part of this experience Location and Work Mode : Hybrid from Gdańsk Shifts : Rotational shifts - morning, afternoon and evening.


    40 hours weekly from Monday to Sunday What we offer: Flexible benefits package that you can tailor to your own needs and choose Multisport card, shop vouchers and many others – My Benefit cafeteria Insurance for medical services for employee and family members - Luxmed & Disability Insurance for employees and family members - Generali Voluntary Pension Fund Funds benefits: holiday bonuses, allowance for kindergartens, etc.


    Cultural events for employees Recognition program for high performers Referral bonuses Chill atmosphere and company culture *We are an Equal Opportunity Employer.


    All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law Requirements: years of experience in a Service Desk / IT Support in a global organization.

    Fluent in Spanish and Portuguese Knowledge of customer services and managing phone calls/Chats with customers with min.

    B2 and above language competency Knowledge of Active directory, Outlook, Win 10, 11, computer hardware & browsers.

    Agree to work in shifts as per business requirement Have good logical reasoning skills, Customer Service skills Be a team player & work collaboratively with onsite and offshore team

    With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.


    It is the freedom provided to every individual at Wipro to learn, grow and create a career path that makes us an organization of opportunities beyond boundaries.

    Beyond boundaries of region, age, gender, ability and routine.


    We invite you to be a part of this experience Location and Work Mode : Hybrid from Gdańsk Shifts : Rotational shifts - morning, afternoon and evening.


    40 hours weekly from Monday to Sunday What we offer: Flexible benefits package that you can tailor to your own needs and choose Multisport card, shop vouchers and many others – My Benefit cafeteria Insurance for medical services for employee and family members - Luxmed & Disability Insurance for employees and family members - Generali Voluntary Pension Fund Funds benefits: holiday bonuses, allowance for kindergartens, etc.


    Cultural events for employees Recognition program for high performers Referral bonuses Chill atmosphere and company culture *We are an Equal Opportunity Employer.


    All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law ,[Provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English, Use Cloud Telephony channel with dual Citrix setup for required client environment access., Maintain a high degree of customer service for all support queries and adhere to all service management principles, Support both calls and chats within their standard working hours and met required SLA of speed to answer and abandoned, Take ownership of user problems and be proactive when dealing with user issues, Maintaining a high productivity of 500 contacts a month as a minimum expectation, Verifying customer details as per the process followed for each customer, Categorizing / prioritizing the incidents, Tickets in ITSM tool / KB for workaround / resolution and attempting resolution, Re-assignment to L2 if ticket unresolved by L1 (wherever applicable), Reassignment to PRG's if ticket unresolved by L1 (wherever applicable) / chasing of tickets with other PRG's, Child tickets and tagging them with problem ticket.

    Callback the user and confirm resolution (wherever applicable)] Requirements: Active Directory, Outlook Tools:

    Additionally:
    Sport subscription, Private healthcare, International projects, Free coffee, Bike parking, In-house trainings, No dress code.
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