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Network Analyst, Entry Internship - Wrocław, Polska - Ppg Industries
Opis
Technologies-expected : Cisco about-project : We are looking for a student or young professional to join our Global Telecommunications Operations Center.
The team is responsible for management and monitoring of our corporate network.As Intern you will have opportunity to learn new IT skills in large enterprise environment.
responsibilities :
Analyzes, troubleshoots, and resolves network alerts.
Follows knowledge articles to provide support for these systems.
Works effectively with cross-function teams of IT professionals to troubleshoot these systems.
Tracks the resolution of all issues.
Works with ISPs and other service providers to create, escalate and resolve support issues.
Coordinates remotely with local site contacts to troubleshoot and resolve circuit issues.
Escalates critical issues appropriately to the NOC Shift Supervisor and support teams.
Completes project related tasks as assigned by the NOC Shift Supervisor.
requirements-expected : Basic knowledge of telecommunication systems, such as network architectures, IP voice, data, or internet technologies, etc.
Strong written communication skills, including the ability to document operations procedures.
Strong verbal communications skills, including professional customer service skills and the ability to effectively deal with hardware and software vendors when troubleshooting problems.
benefits :
sharing the costs of professional training & courses flexible working time integration events video games at work coffee / tea parking space for employees leisure zone charity initiatives family picnics
