- |
- |
- Provide hands-on technical support to customers, including debugging and troubleshooting technical inquiries via email and phone
- Help set the vision of our technical support strategy for our team, bringing your industry knowledge and experience to help set and achieve meaningful KPIs
- Build strong internal relationships across regions, working closely with other customer-facing and engineering teams to identify customer needs and develop solutions to meet those needs
- Act as an escalation point for our team of support agents, coaching and training them on technical matters
- Help the team identify single points of failure and future risks, and proactively mitigate them; design and implement scalable solutions to support Asana's fast growth
- Develop and maintain technical documentation, knowledge bases and other support resources
- In time, recruit for and grow a tech support team
- 8+ years of technical support experience with 5+ years of people management and leadership experience
- Strong technical background, with a deep understanding of software development and architecture
- Strong communication and interpersonal skills, with the ability to work cross-functionally and build relationships with customers and internal teams
- Prior experience creating escalation pathways from support to engineering including the construction and facilitation of internal engineering SLAs for bug triage and resolution
- Proficient in basic scripting languages such as Python or bash, familiarity with common RESTful API concepts, and version control systems, such as Git
- A deep knowledge of API/integration troubleshooting - particularly API authentication, authorization and security
- Strong analytical and problem-solving skills, with the ability to quickly identify and resolve technical issues
- Bachelor's degree in Computer Science or related field (or equivalent work experience)
-
Technical Support Engineer
1 tydzień temu
Okta, Inc. Warsaw, PolskaGet to know Okta · Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move thr ...
-
Technical Support Specialist
2 dni temu
Siemens Healthcare Sp. Z O.o. Warsaw, Polska W pełnym wymiarze godzinAbout-project : We at Siemens Healthineers are committed to helping healthcare providers globally to succeed in today's dynamic environment. · We are inspired to transform the way things are done – because we want what is best for our people, our customers and ultimately the heal ...
-
Technical Support Engineer
2 dni temu
Asana Warsaw, Polska| · | · Technical Support Engineer · Warsaw We pride ourselves in providing exceptional customer service and support. We are looking for a Technical Support Engineer for the Customer Support team. This new team will join our already robust global product support team, and focus ...
-
Technical Support Specialist
1 tydzień temu
Siemens Healthcare Sp. z o.o. Warsaw, Polska PermanentTechnical Support Specialist (m/f/d) · Location: Poland · While we invest in engineeringexcellence – leading-edge medical technologies and services, we don't stopthere. We also deeply invest on our people with the hearts of pioneers, highlycommitted and connected in this indus ...
-
Technical Support Engineer
1 dzień temu
Microsoft Warsaw, Polska W pełnym wymiarze godzinOverview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
Technical Support Engineer
1 tydzień temu
Bentley Systems Warsaw, PolskaPosition Summary · : Bentley Systems is seeking a talented and experienced individual to become a full-time member of our successful Application Support team as a mid-level Technical Support Engineer. As part of the Bentley Support group, focusing on Transport Network and Asset ...
-
Technical Support Specialist
1 tydzień temu
Perfect Gym Solutions S.a. Warsaw, Polska W pełnym wymiarze godzinTechnologies-expected : Microsoft Excel Windows Server technologies-optional : SQL Visual Studio responsibilities : Receiving inquiries from customers through various communication channels (www, chat, telephone) Solving current problems related to devices and applications in IT ...
-
Personal Assistant – Technical Support
1 dzień temu
Foodcom S.A. Przyokopowa , Warszawa, Polska W pełnym wymiarze godzinTwój zakres obowiązków · Wsparcie Prezesa w wykonywaniu codziennych zadań · Zapewnienie sprawnego funkcjonowania biura od strony technicznej · Poruszanie się autem służbowym na polecenie CEO · Ścisła współpraca z Członkami Zarządu oraz cykliczne raportowanie · Zarządzanie kalenda ...
-
Knowledge Management Technical Support
4 dni temu
Simon-kucher Core Business Services Sp. Z O. O. Warsaw, Polska W pełnym wymiarze godzinKnowledge Management Technical Support Miejsce pracy: Warszawa Technologies we use Expected Share Point Microsoft 365 Optional HTML CSS JSON Power Automate Microsoft 365 Copilot About the project Simon-Kucher's Knowledge Management is the hub for the business to use all our inter ...
-
Knowledge Management Technical Support
5 dni temu
Simon-kucher Core Business Services Sp. Z O. O. Warsaw, Polska W pełnym wymiarze godzinTechnologies-expected : Share Point Microsoft 365 technologies-optional : HTML CSS JSON Power Automate Microsoft 365 Copilot about-project : Simon-Kucher's Knowledge Management is the hub for the business to use all our internal knowledge for project execution and business develo ...
-
Senior Technical Support Engineer
1 tydzień temu
Palo Alto Networks Warsaw, Polska W pełnym wymiarze godzinCompany Description · Our Mission · At Palo Alto Networks everything starts and ends with our mission: · Being the cybersecurity partner of choice, protecting our digital way of life. · Our vision is a world where each day is safer and more secure than the one before. We are a ...
-
Knowledge Management Technical Support
1 dzień temu
Simon-Kucher Warsaw, Polska· Knowledge Management Technical Support · In Poland - Warsaw · Simon-Kucher's Knowledge Management is the hub for the business to use all our internal knowledge for project execution and business development and is being constantly further developed for better user experience. ...
-
Customer Technical Support Consultant
4 dni temu
Kyriba Warsaw, PolskaIt's fun to work in a company where people truly BELIEVE in what they're doing · WHY KYRIBA? · Kyriba is the global leader in cloud-based Treasury, Cash and Risk Management solutions, delivering Software-as-a-Service (SaaS) financial technology to corporate CFOs and Treasurers. ...
-
Technical Support Consultant with French
2 dni temu
Worldline Warsaw, PolskaThe Opportunity · At Worldline, our technology addresses the persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you ar ...
-
Technical Sales Support Associate
1 dzień temu
Equinix Warsaw, Polska W pełnym wymiarze godzinWho are we? · Equinix is the world's digital infrastructure company, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations ...
-
Local Technical Support Specialist
6 dni temu
Inchcape Warsaw, PolskaAbout Inchcape · Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future. · Our diverse global team of over 20,000 talented people foster ...
-
Senior Technical Support Engineer- STRATA
1 tydzień temu
Palo Alto Networks Warsaw, Polska W pełnym wymiarze godzinCompany Description · Our Mission · At Palo Alto Networks everything starts and ends with our mission: · Being the cybersecurity partner of choice, protecting our digital way of life. · Our vision is a world where each day is safer and more secure than the one before. We are a ...
-
Junior QA Engineer JavaScript technical support
10 godzin temu
CKSource -, Warszawa, Polska W pełnym wymiarze godzinWe are the company that stands behind the spectacular success of CKEditor, used by millions of people around the world. At CKSource we produce software components that other developers use to build their applications (WYSIWYG editor, file manager, document converters, etc.). Our ...
-
Randstad Polska Sp. z o.o. Służewiec, Warszawa, Polska W pełnym wymiarze godzinFor an American multinational manufacturing household goods and hygiene products, we are looking for a person to fill the position of technial support assistant in procurement team. The person in this position will join the team supporting the day-to-day operations of the indirec ...
-
Technical Support Engineer
5 dni temu
Starburst plac Europejski , Warszawa, Polska W pełnym wymiarze godzinAbout Starburst · At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that's just plain wrong. Starburst offers a full-featured data lake analy ...
Manager, Technical Support - Warsaw, Polska - Asana
Opis
Manager, Technical Support
WarsawThe global Customer Support team provides high-volume customer support as part of our Customer Experience organization. We are always looking for ways to enhance our offerings and we are excited to welcome an experienced tech support professional to help build out our tech strategy and team. This requires a passion for customer service, deep technical expertise, and people management experience. We need someone who can get hands-on with technical support tickets and escalations and partner with teams like Engineering, Product, and Revenue to deeply understand Enterprise customer technical needs and turn that into a plan for the future. As a Technical Support Manager, you will have the opportunity to work with a talented and passionate team and make a significant impact on our customers' success. If you are a self-starter, and team player and have a passion for helping customers, we would love to hear from you.
This role is based in our Warsaw office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.
What you'll achieve
About you
At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.
About us
Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor's and Inc.'s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We also comply with the San Francisco Fair Chance Ordinance and similar laws in other locations.